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Customer Support Agent, Norwegian
Location
Spain
Posted
5 days ago
Salary
0
Seniority
Senior
Job Description
Customer Support Agent, Norwegian
Job Squad
• Provide fantastic service in all situations • Communicate clearly with customers via phone or email • Actively contribute to the work with values and work environment • Ensure quality of both new and repeated tasks
Job Requirements
- Fluent in Norwegian as a native language
- Must understand and communicate in English, both orally and in writing
- Strong communication skills in writing and speaking
- Works thoroughly and efficiently with routine tasks
- Good IT understanding
Benefits
- A practical work environment
- A Windows PC with Windows 10 or Apple Mac with Mac OS 10.15 or higher
- 4 GB RAM
- A Mobile Phone with Spanish SIM card
- 200kb home internet
- Microphone is mandatory incorporated in the PC or laptop
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• Creates and maintains the project timeline in MS Project or similar system. • Schedules internal and external meetings, assists with preparing and circulating agendas. • Performs an array of activities in the Clinical Trial Management System (CTMS). • Prepares, assigns, and documents study-specific training in appropriate systems. • Establishes a study-level Share Point site or similar shared working space. • Creates project-specific email boxes and maintains appropriate access to study team members. • Manages user access to study systems. • Orders study supplies and addresses queries on study supplies. • Orders initial study binders and ensures shipping to the proper locations. • Maintains various study trackers as needed and directed by the Project Manager, Clinical Trial Manager or other project leader. • Sends communications to study sites and investigators as directed.

