Role Description The Customer Support Specialist role is designed to create an incredible experience for our customers. In strong collaboration with Customer Success, Sales, Product, and Engineering, you'll serve as a trusted resource helping customers get the most out of WellSaid Labs. This is a short-term, part-time role expected to run through September 1, 2026, with the potential to transition into a full-time Customer Support Specialist position based on business needs and mutual fit. We are looking to add an Eastern Time-based CSS to our existing team to best support our customers' needs. This is an opportunity to join the front lines of Customer Support at a fast-growing AI company. As a CSS, you'll be one of our customers' primary points of contact, helping them solve problems, discover best practices, and successfully adopt WellSaid. You'll thrive if you're a natural problem solver who enjoys helping others while continuously learning and improving yourself. How You'll Contribute - Respond to customer inquiries via email and live chat with timely, professional, and friendly communication. - Deliver exceptional customer support by ensuring customers feel heard, valued, and confident in their resolution. - Troubleshoot technical issues by asking thoughtful questions and identifying the best path forward. - Become a product expert who can confidently educate customers on features, best practices, and new product capabilities. - Partner with Customer Success, Sales, Product, Engineering, and other teams to ensure seamless customer experiences. - Provision customer accounts and support customer onboarding activities with accuracy and attention to detail. - Identify opportunities to improve customer satisfaction through better processes and workflows. - Capture customer feedback and collaborate with Product to advocate for improvements that matter most to customers. - Maintain accurate internal documentation and contribute to the ongoing evolution of our support processes. Qualifications - 3+ years of experience in Customer Support or Customer Success, preferably at a startup or high-growth technology company. - Excellent written and verbal communication skills. - A genuine curiosity to understand customer problems and find thoughtful solutions. - The ability to quickly become a product expert and confidently guide customers. - Experience advocating for customers while balancing business priorities. - A track record of identifying process improvements using customer feedback and support data. - Experience with tools such as HubSpot, Google Workspace, Notion, Slack, Auth0, Stripe, Zendesk, or similar platforms. - Strong organization and attention to detail. - The ability to prioritize multiple competing tasks with minimal supervision. - A self-starter mindset with a willingness to learn and adapt quickly. Requirements - Must be authorized to work in the United States. - Must pass a pre-employment background check. Benefits - Competitive hourly contract rate, based on experience. - Flexible schedule and fully remote work environment. - Opportunity to work with an experienced, collaborative team at a fast-growing AI company. - Potential opportunity to convert to a full-time role, which would include WellSaid Labs' standard employee compensation and benefits package. Company Description WellSaid is the leading AI voiceover studio for enterprise and professional use. Using carefully sourced voice talent and our proprietary AI model, WellSaid provides ultra-realistic voices that the world’s biggest brands trust to engage listeners. We build AI responsibly and ethically.

• Provide exceptional customer support via phone, email and live chat. • Assist guests, hosts and business partners with access, booking, account and billing enquiries. • Resolve customer issues from first contact through to resolution, taking full ownership of each case. • Handle time-sensitive operational incidents and occasional GuestCare enquiries. • Make outbound calls to customers and partners to gather information and coordinate resolutions. • Prioritise multiple conversations and cases based on urgency and impact. • Work closely with Operations, Technical Support and other internal teams to deliver the best outcome for customers. • Accurately document all interactions and actions taken within our internal systems. • Use sound judgement when handling situations that fall outside standard processes. • Contribute ideas that improve our processes, products and customer experience.

Role Description As a Customer Service Phone Agent, you will serve as a trusted voice of Wild Pastures, helping customers navigate their health and wellness journey with confidence. You’ll provide exceptional support, resolve customer concerns, and identify opportunities to connect customers with products that best meet their needs. Through every interaction, you will play a key role in strengthening customer loyalty, driving sales growth, and supporting our mission of delivering high-quality, integrity-driven products. What You’ll Do - Deliver exceptional customer experiences by serving as the primary point of contact for inbound phone inquiries, providing professional, friendly, and knowledgeable support. - Support customers throughout their journey by answering questions related to products, orders, subscriptions, promotions, and company policies. - Resolve customer concerns efficiently and empathetically, identifying solutions that build trust and strengthen customer loyalty. - Process customer transactions accurately, including orders, returns, exchanges, and account updates. - Recommend products and solutions that align with customer needs, helping customers make informed purchasing decisions. - Promote and upsell Paleovalley and Wild Pastures products through consultative conversations that create value for the customer. - Achieve established performance goals related to customer satisfaction, call quality, productivity, and sales outcomes. - Maintain accurate customer records and document interactions within company systems and databases. - Collaborate with cross-functional teams to investigate and resolve complex customer issues and ensure timely follow-through. - Stay current on product offerings, promotions, policies, and industry knowledge to provide accurate and effective customer guidance. - Identify recurring customer concerns and share insights and feedback that contribute to continuous improvement across the customer experience. Qualifications - At least 1 year of experience providing phone-based customer support in a high-volume customer service environment. - At least 3 months of sales experience, including recommending products or services to customers. - Previous experience working successfully in a remote work environment. - Experience using customer service, contact center, or CRM platforms and the ability to quickly learn new systems and tools. - Strong verbal communication skills, active listening skills, and a professional phone presence. - Ability to manage multiple priorities while maintaining accuracy and attention to detail in a fast-paced environment. - Ability to work independently, solve problems, and identify appropriate resources with minimal supervision. - Ability to maintain a dedicated, distraction-free, and quiet workspace during working and training hours. - Authorization to work in the United States for any employer without current or future visa sponsorship. Bonus Points - Experience using Aircall, Richpanel, Zendesk, or similar contact center and customer support platforms. - Experience in a high-volume phone support environment, consistently managing 40–50+ customer interactions per day while maintaining quality and customer satisfaction. - Experience supporting customers for e-commerce, direct-to-consumer (DTC), health and wellness, food and beverage, or healthcare brands. - A demonstrated track record of meeting or exceeding customer service, productivity, or sales-related performance metrics. - A coachable, positive attitude and a genuine passion for helping customers solve problems and create exceptional experiences. Benefits - Medical, dental, and vision coverage with 100% employer-paid dental/vision and a small monthly medical premium for employees; dependents may be added at employee cost. - Generous Paid time off to support balance and rest. - Paid sick time for when you need it. - Six (6) paid holidays each year. - Paid parental leave for growing families. - 100% company-paid Short-Term Disability, Long-Term Disability, and Life Insurance. - 401(k) with up to a 4% company match after one year of service. - Monthly product stipend or access to perfectly imperfect damaged product so you can enjoy the nutrient-dense foods you help bring to others. Compliance & Employment Practices Paleovalley and Wild Pastures are proud to be equal opportunity employers. We make employment decisions based on qualifications, merit, and business needs, and we do not discriminate based on any status protected by applicable federal, state, or local law. We’re also committed to providing reasonable accommodations throughout the hiring process. If you need assistance or an accommodation at any point, please reach out to HRteam@paleovalley.com. All applicants must be authorized to work in the United States. At this time, Paleovalley and Wild Pastures are unable to sponsor or assume sponsorship of employment visas, including but not limited to H-1B, TN, or OPT. Any offer of employment is contingent upon completion of Form I-9 and verification of work authorization. We participate in E-Verify to confirm eligibility to work in the U.S. This role is open until filled.

Role Description This is a Virtual Assistant position as an independent contractor. Paid time off and healthcare benefits are not provided. Full-time availability is required for a 40-hour workweek with two days off. Depending on business needs, one weekend day may be included in your schedule. Key Responsibilities - Answer, screen, and route incoming calls to the appropriate team member - Take and relay messages or transfer calls to voicemail when staff are unavailable - Log phone calls and upload documents into the online document management system - Provide clerical support to office staff, including faxing, copying, and file organization - Maintain regular communication with clients and respond to questions - Obtain insurance coverage information in a timely manner - Follow up on medical treatment and confirm continuity of care - Request and obtain medical records and billing statements from providers - Communicate with insurance companies regarding treatment status and update adjuster information in the system - Perform additional administrative and case-related duties as assigned Qualifications - Experience in plaintiff personal injury law firms - Experience in medical offices or healthcare scheduling - Experience in legal intake or case support - Experience in call centers with high-volume inbound calls - Experience in virtual assistant roles supporting U.S. businesses - Familiarity with CRM or case management systems (Litify, Filevine, SmartAdvocate, Clio, etc.) - Strong written and spoken English with professional Spanish fluency Requirements - Computer Requirements: - Windows: Windows 10, Intel i5 (8th Gen+) or 2GHz and 8 cores, 16 GB RAM, 256 GB SSD - Mac: macOS 11 (Big Sur+), Apple M1 or Intel i5, 8 GB RAM, 256 GB SSD - Equipment: - USB noise-cancelling headset - Webcam for daily meetings - Internet Requirements: - Connection: Wired Ethernet preferred; 5 GHz Wi-Fi acceptable - Internet Speed: 30 Mbps download, 15 Mbps upload - Latency (Ping): Under 100ms Benefits - Compensation: USD $1,000+ per month (based on experience)