• Contactar a clientes de nuestro operador con el fin de retener al cliente móvil de su servicio a través de un canal escrito. • Ofrecer servicio postventa al cliente ( Llamar para legislación de contratos)

• Contactar a clientes para ofrecer los servicios de Claro • Asegurar una experiencia óptima a nuestros clientes

• Responsible for keeping the Digisac platform organized • Ensure the CRM (HubSpot) is kept up to date • Verify and monitor queues and platforms of partner banks • Monitor leads to prevent opportunities from going unaddressed • Update control spreadsheets and track the goals and KPIs of the sales pipeline

• Act as a strategic partner to Global teams, shaping upstream content briefs by embedding APAC market insights. • Orchestrate the end-to-end localisation and delivery timelines for all New Product Introduction (NPI) training assets. • Serve as the primary liaison for transcreation agencies, local reviewers, and field teams. • Identify market-specific training gaps and lead the creation of bespoke, region-led campaigns. • Collaborate with local teams to design and localise assets aimed at building 'brand love' among retail staff. • Work closely with Channel Sales & Activation (CSA), Retail Sales, and both Local and Global Training teams. • Oversee the vendor responsible for the upload and distribution of content across various Learning Management Systems (LMS) and internal advocacy platforms. • Manage localisation budgets and monitor asset usage rates to measure the efficiency and ROI of the regional training supply chain.