Role Description As a Participant Support Advisor at Prolific, you’ll play a key role in supporting the participants who power research on our platform. You’ll join our small, collaborative participant support team, delivering exceptional, empathetic support while helping us continuously improve and scale the participant experience. - Handle participant support tickets, using experience, judgment, and troubleshooting skills to investigate and resolve complex queries. - Manage a high volume of tickets while maintaining a high bar for quality, accuracy, and customer care. - Proactively identify trends, uncover recurring issues, and take ownership of improvements. - Act as a trusted point of expertise within the team, sharing knowledge and supporting colleagues. - Collaborate closely with internal teams to translate participant feedback into actionable insights. - Lead support-led initiatives that improve the participant experience and make operations more effective. - Work closely with the Participant Support Manager to shape how we scale support and improve processes. Qualifications - Experience operating at a senior level within a fast-paced support team, ideally at a SaaS or tech company. - Proven ability to manage a high volume of customer tickets while maintaining exceptional quality, accuracy, and customer satisfaction. - Excellent written communication skills, with the ability to explain complex issues clearly, professionally, and empathetically. - Strong troubleshooting and investigative skills, with experience collaborating with technical teams. - A proactive mindset, identifying recurring problems and taking ownership of solutions. - Experience working on cross-functional projects or initiatives that improve customer experience. - Confidence working autonomously and managing competing priorities in a fast-changing environment. - Comfortable navigating multiple systems and tools simultaneously, including ticketing platforms. - A high bar for quality, taking ownership of work and earning trust through consistent delivery. Requirements - Deliver outstanding support to Prolific's participant community. - Investigate and resolve complex participant issues, including account and payment-related queries. - Act as a trusted point of expertise within the support team. - Identify recurring customer pain points and operational inefficiencies. - Collaborate with internal teams to advocate for participants and influence product improvements. - Maintain deep expertise across Prolific's systems, policies, and features. - Take ownership of delegated workstreams and operational initiatives. - Champion continuous improvement by refining processes and documentation. Benefits - Competitive salary. - Remote working opportunities. - Impactful, mission-driven culture.

Role Description Estamos buscando un Consultor especializado/a en proyectos renovables. Te unirás a nuestro equipo de Consultoría de Iberia y tu responsabilidad se centrará en la gestión de proyectos BESS y fotovoltaicos. - Gestionar la construcción de proyectos BESS como Ingeniería de la propiedad - Realizar la ingeniería básica de sistemas BESS y FV - Revisar ingenierías de detalle de sistemas BESS y FV - Revisar contratos EPC y de suministros de componentes principales - Coordinación del equipo y tareas del proyecto - Realizar visitas semanales a los proyectos - Generar informes de seguimiento - Mantener y gestionar las comunicaciones con los clientes - Supervisión de subestaciones eléctricas - Dar soporte en la tramitación y desarrollo de sistemas BESS Qualifications - Grado en Ingeniería Eléctrica o similar - 3 – 5 años de experiencia - Experiencia previa como consultor - Experiencia previa en la revisión, preparación y gestión de contratos EPC - Experiencia previa en supervisión de la construcción - Conocimiento transversal demostrable de Plantas BESS - Capacidad de trabajar en remoto Requirements - Idiomas: Español e inglés - Portugués e italiano son un plus. - Software requerido: - AutoCAD - PVsyst - PVCase - Microsoft 365 - QGIS - Python Benefits - Salario acorde con la experiencia laboral - Seguro médico privado - Retribución flexible con Edenred - Formación en hard-skills y soft-skills - Jornada intensiva de verano

Role Description Estamos buscando un Consultor especializado/a en proyectos renovables. Te unirás a nuestro equipo de Consultoría de Iberia y tu responsabilidad se centrará en la gestión de proyectos BESS y fotovoltaicos. - Gestionar la construcción de proyectos BESS como Ingeniería de la propiedad - Realizar la ingeniería básica de sistemas BESS y FV - Revisar ingenierías de detalle de sistemas BESS y FV - Revisar contratos EPC y de suministros de componentes principales - Coordinación del equipo y tareas del proyecto - Realizar visitas semanales a los proyectos - Generar informes de seguimiento - Mantener y gestionar las comunicaciones con los clientes - Supervisión de subestaciones eléctricas - Dar soporte en la tramitación y desarrollo de sistemas BESS Qualifications - Grado en Ingeniería Eléctrica o similar - 3 – 5 años de experiencia - Experiencia previa como consultor - Experiencia previa en la revisión, preparación y gestión de contratos EPC - Experiencia previa en supervisión de la construcción - Conocimiento transversal demostrable de Plantas BESS - Capacidad de trabajar en remoto Requirements - Idiomas: Español e inglés - Portugués e italiano son un plus. - Software requerido: AutoCAD, PVsyst, PVCase, Microsoft 365, QGIS, Python Benefits - Salario acorde con la experiencia laboral - Seguro médico privado - Retribución flexible con Edenred - Formación en hard-skills y soft-skills - Jornada intensiva de verano

Role Description We are seeking an experienced MES AVEVA Consultant with strong Portuguese language proficiency to lead the design, implementation, integration, and support of Manufacturing Execution System (MES) solutions using the AVEVA MES platform. The ideal candidate will have extensive experience in manufacturing digitalization initiatives, smart factory implementations, and enterprise-level MES deployments while effectively collaborating with Portuguese-speaking stakeholders across global manufacturing operations. This role requires a blend of technical expertise, manufacturing domain knowledge, and excellent communication skills in Portuguese to ensure successful project delivery, system optimization, and business transformation. - Lead end-to-end implementation, configuration, and deployment of AVEVA MES solutions for manufacturing clients. - Gather and analyze business requirements from Portuguese-speaking stakeholders and translate them into scalable MES solutions. - Configure production models, workflows, work orders, material tracking, quality management, genealogy, and production reporting within the AVEVA MES platform. - Design and implement integrations between AVEVA MES and enterprise applications such as ERP, SCADA, PLC, Historian, and other shop-floor automation systems. - Collaborate with cross-functional teams including manufacturing, quality, automation, IT, and operations to deliver business-critical solutions. - Conduct system design workshops, solution reviews, user acceptance testing (UAT), and production rollouts. - Troubleshoot production issues, optimize system performance, and provide long-term application support. - Prepare technical documentation, functional specifications, configuration documents, and user manuals in accordance with project standards. - Mentor junior consultants and provide technical leadership throughout project lifecycles. - Ensure compliance with manufacturing standards, quality regulations, and best practices. - Support digital transformation initiatives including Industry 4.0, Smart Manufacturing, and operational excellence programs. - Communicate effectively with global teams and Portuguese-speaking business users throughout project execution. Qualifications - Bachelor's or Master's degree in Computer Science, Information Technology, Engineering, Industrial Engineering, Manufacturing Engineering, or a related discipline. - 12–20 years of overall IT and manufacturing systems experience. - Significant hands-on experience with AVEVA MES implementations across multiple manufacturing industries. - Proven ability to communicate fluently with Portuguese-speaking customers and global project teams. Requirements - Strong expertise in AVEVA MES implementation, configuration, customization, and support. - Professional proficiency in Portuguese (reading, writing, and verbal communication). - Extensive experience implementing MES solutions in manufacturing environments. - Strong understanding of manufacturing processes including production, quality, inventory, traceability, and genealogy. - Experience integrating MES with ERP systems, SCADA, PLCs, Historians, and industrial automation platforms. - Knowledge of manufacturing data collection, reporting, and analytics. - Experience in solution architecture, system configuration, deployment, and production support. - Strong stakeholder management and client-facing communication skills. - Excellent analytical, troubleshooting, and problem-solving abilities. - Ability to manage multiple implementation projects in global manufacturing environments. Preferred Skills - Experience with Industry 4.0, Smart Factory, IIoT, and digital manufacturing initiatives. - Knowledge of SQL databases and reporting tools. - Familiarity with ISA-95, ISA-88, GMP, GAMP, and manufacturing compliance standards. - Exposure to cloud-based manufacturing platforms and enterprise integration technologies. - Experience working within Agile and Waterfall project methodologies. - Leadership experience in global implementation programs. Benefits - Salary range: Rs 1500000 - Rs 3000000 (ie INR 15- 30 LPA) - Location: India - Job Type: full-time What We're Looking For The ideal candidate is a seasoned MES professional who combines deep technical expertise in AVEVA MES with excellent Portuguese communication skills. You should be passionate about helping manufacturers optimize production operations, improve efficiency, and accelerate digital transformation through innovative MES solutions while successfully leading enterprise-scale implementation programs.