Role Description Our PBM goal is to help clients better manage pharmacy spend to make drugs more affordable for their employees and dependents. Rightway is responsible for designing, building, and operating a new-to-the-world PBM model based on our core tenets: fairness & transparency, unlocking the supply chain, supporting the physician-patient relationship, and utilizing navigation to empower consumers. The Specialty Pharmacy Technician / Specialty Pharmacy Guide (CPhT) is a member of the Rightway PBM Clinical Operations team. This role will be key in supporting our Specialty Clinical Pharmacists to deliver on the “pharmacist in the family” approach to engaging our members. We are looking for an experienced certified pharmacy technician to engage with our specialty members in a caring and empathetic manner. Written and verbal communication skills will be critical when interacting with members on the phone, via email, and via the chat function on the Rightway app. A willingness to go the extra mile to provide outstanding customer service is an essential requirement of this role. What You’ll Do - Serves as direct member and provider contact for specialty pharmacy benefit information, prior authorization requests, and navigation support. - Prior to the receipt of medication, provides support to members enrolled in specialty management programs, including: - Coordinating any needed prior authorization with the UM team - The fulfillment of the prescription with the specialty pharmacy partner - Enrollment in patient assistance programs - Billing questions - After receipt of medication, follow up with members to ensure satisfaction, connect member with a pharmacist for any clinical questions, and coordinate future refills. - Fields questions from members, human resources departments, pharmacies, and providers related to: - Specialty distribution - Benefit design - Formulary coverage and cost of medication - Prior authorization criteria - Claims adjudication - Copay/patient assistance - Supports Specialty Clinical Pharmacists in patient and provider outreaches, including: - Scheduling of appointments between members and pharmacists - Enrollment of members into copay or patient assistance programs - Medication adherence support - Other administrative tasks - Assists in ensuring all operating and productivity standards are met, which may include conducting quality reviews of calls, chats, and documentation notes to identify opportunities for improvement. - Ensures regulatory and privacy standards are consistently met. - Provide support to other teams within Clinical Operations, such as utilization management and navigation. Qualifications - Associate’s or Bachelor’s degree preferred. - 1-2 years experience in a pharmacy technician role within a Specialty pharmacy, PBM, pharmacy department of a health plan, or similar managed care setting. - Active Certified Pharmacy Technician (CPhT). - Detail-oriented, adaptable, critical thinker, empathetic. - Ability to dig deep in understanding an issue to get to true root cause and resolution. - Desire to improve a patient’s healthcare experience and provide concierge level service. - Knowledge of pharmacy claims adjudication and benefit designs/terminology. - Ability to multi-task and prioritize work. - Ability to work independently. Extra Credit - Bi-lingual preferred (Spanish). Compensation $22.00 - $23.00/hr. Compensation offered will be determined by geographic location, experience, and qualifications. Cybersecurity Awareness Notice In response to ongoing and industry-wide fraudulent recruitment activities (i.e., job scams), Rightway wants to inform potential candidates that we will only contact them from the @rightwayhealthcare.com email domain. We will never ask for bank details or deposits of any kind as a condition of employment.

• Work in an innovative environment with cutting-edge technology. • Responsibilities include identifying, selecting and verifying pharmaceutical products, expiration dates and lot numbers; labels and weighs medication for accuracy; prepares packages and distributes medications in a fast-paced production environment; replenishes automated counting machines in accordance with local, state, and federal laws.

• Provide strategic leadership to a team of pharmacy executives, ensuring the success and impact of Vizient’s pharmacy programs. • Drive client engagement, satisfaction, and value delivery while fostering innovation, collaboration, and strong partnerships. • Ensure alignment of pharmacy initiatives with organizational goals, key performance indicators (KPIs), and client value propositions to achieve measurable outcomes. • Lead pharmacy executives to deliver exceptional client satisfaction and program success. • Serve as a national pharmacy leader and primary account contact, driving engagement, renewals, growth opportunities, and issue resolution. • Create partnership with Chief Pharmacy Officers (CPOs) to strengthen executive relationships and align on goals. • Deliver client financial objectives through contract and Novaplus compliance, cost savings, revenue maximization, cost avoidance, rebate optimization, and reserve program value. • Achieve targets for pharmacy program revenue, client value delivery, renewals, and new business opportunities. • Guide execution of pharmacy spend management strategies to enhance access, commitment, and resource stewardship. • Drive financial sustainability and growth across all pharmacy category programs. • Provide thought leadership to advance program initiatives and maximize member value. • Develop, coach, and mentor pharmacy executives to strengthen leadership, execution, and client impact. • Recruit, evaluate, and retain talent to enhance engagement, succession planning, and business continuity. • Partner with internal teams to ensure seamless implementations and achievement of savings guarantees. • Contribute to pharmacy pricing strategies for RFPs, new business development, and deal models, including narrative development for proposals and presentations. • Collaborate with sales, solution architects, spend leaders and pharmacy leaders to support cross-selling, upselling, and client success. • Foster collaboration across internal stakeholders and provide constructive feedback to program owners.

Role Description The incumbent serves as a Pharmacy Technician in the Veterans Integrated Service Network (VISN) Clinical Contact Center as part of an interdisciplinary healthcare team. The incumbent is a certified pharmacy technician who is efficient, motivated, focused on customer satisfaction and, who, under the authority of the VISN Clinical Contact Center Pharmacy Chief, or designee, is responsible for the technical management of patient care activities for pharmacy services in the Clinical Contact Center. - The Pharmacy Technician, GS-07, is expected to strive to achieve First Contact Resolution (FCR) whenever possible. - Maintain a high degree of accurate productivity and performance while being sensitive to their specific contribution to overall patient care. - Accomplish all duties normally performed by general VISN Clinical Contact Center pharmacy technicians at the lower grade level. Specialized Duties - Medication Management: - Works collaboratively with VISN programs, services, and interdisciplinary team members to provide access to care for Veterans and their families via various contact modalities. - Routinely reviews medication profiles for therapeutic duplication, prescription non-compliance, allergies, and drug interactions. - Processes and submits patient requests for new prescription orders and renewal requests accurately and in a timely manner. - Consistently documents patient contact and resolution in VISN Clinical Contact Center software and/or the EHR. - Assists in the completion of workload for other VISN Clinical Contact Center Pharmacy Services during contingency needs. - Performs all duties of lower graded technicians, if required. General Duties - Actively treats all Veterans with respect and dignity, seeking to resolve concerns independently. - Refers to other VA resources when required to assist in the resolution process. - Participates in continuous daily improvement and VISN VA Health Connect initiatives. - Completes additional duties as assigned. Employee is responsible for having high speed internet, that is compatible with working remotely. Applicants will be sent forward based on application date and time. 50 applicants will be reviewed and if no selections are made, an additional review of the next 50 applicants will be conducted. Work Schedule - Full-time; Variable schedule includes weekend and holiday rotations. - The Clinical Contact Center is 24/7 and staffs accordingly; subject to change to meet the needs of the Agency. Recruitment Incentive (Sign-on Bonus) - Not Authorized Permanent Change of Station (Relocation Assistance) - Not Authorized Pay - Competitive salary and regular salary increases. - A higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA. Paid Time Off - 37-50 days of annual paid time off per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year). Parental Leave - After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child. Child Care Subsidy - After 60 days of employment, full-time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs. Retirement - Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA. Insurance - Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement). Telework - Not Authorized Virtual - This position is eligible for Remote/Virtual work, but may fall under the Presidential Memorandum titled "Return to In-Person Work". - This position has an approved exemption from the Return to Office memorandum. Functional Statement - 99329-S Education Requirements Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. Qualifications - Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met. - United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. - English Language Proficiency: Proficient in spoken and written English as required by 38 U.S.C. 7402(d), and 7407(d). - Education or Experience: None required. - Certification (GS-07 and above): Must pass a national certification exam and hold an active national certification. Grade Determinations - Experience: At least 1 year of experience equivalent to the next lower grade level (GS-06). - Certification: Must pass a national certification exam and hold an active national certification. Knowledge, Skills and Abilities (KSAs) - Knowledge of pharmacy technician principles, practices, concepts and theories. - Knowledge of the computerized prescription process and input of prescriptions and medication orders. - Ability to resolve pharmacy/medication issues with other members of the healthcare team. - Ability to train developmental pharmacy technicians and students. - Ability to dispense medication or sterile products following all regulations, policies and procedures. - Ability to troubleshoot automated dispensing equipment or technology platforms/databases. Preferred Experience - Two (2) years previous experience working in a call center. - Two (2) years previous experience working in a hospital-based outpatient pharmacy. Physical Requirements - Work is primarily sedentary but may involve prolonged standing and/or walking.