• Own a portfolio of our most important accounts, driving adoption, retention, and expansion • Work closely with late-stage prospects and existing customers, helping them create fast and impactful value with Weflow • Own retention and expansion across your book, turning strong onboarding and deep adoption into renewals and growth • Ensure seamless onboarding, adoption, retention, and revenue expansion • Build our Customer Success function from scratch and develop a strong network across the RevOps and Sales community globally

• Own a portfolio of our most important accounts, driving adoption, retention, and expansion • Work closely with late-stage prospects and existing customers, helping them create fast and impactful value with Weflow • Own retention and expansion across your book, turning strong onboarding and deep adoption into renewals and growth • Be an integral part of our customer journey, ensuring seamless onboarding, adoption, retention, and revenue expansion • Build our Customer Success function from scratch and develop a strong network across the RevOps and Sales community globally

• Build, maintain, and troubleshoot HubSpot workflows that support lead management, lifecycle stage progression, sales handoffs, customer onboarding, retention, and internal notifications. • Configure and manage HubSpot properties, lists, forms, lead statuses, lifecycle stages, and segmentation logic. • Maintain CRM data quality through regular audits, database hygiene, duplicate management, list cleanup, and process documentation. • Create and manage MQL and SQL definitions, lead scoring models, lead qualification logic, and lead routing workflows. • Support campaign launches by ensuring forms, lists, workflows, tracking, routing, and reporting are properly configured in HubSpot. • Manage and troubleshoot HubSpot integrations with connected marketing, sales, analytics, and business development tools. • Build and maintain HubSpot dashboards and reports related to lead generation, funnel performance, campaign activity, pipeline health, and customer engagement. • Identify and resolve CRM setup, automation, data, reporting, and workflow issues that may impact marketing or sales performance. • Document HubSpot processes, workflow logic, naming conventions, reporting definitions, and CRM best practices. • Provide HubSpot guidance and technical support to internal teams and clients as needed. • Stay up to date with HubSpot platform updates, CRM operations best practices, marketing automation trends, and integration capabilities.

• Lead, coach, and develop a team of Customer Success Engineers, which may include junior managers, to deliver consistent, high-quality customer outcomes. • Set clear expectations, performance standards, and operating rhythms for onboarding, adoption, success planning, resilience assessments, executive reviews, and renewal risk mitigation. • Drive scalable technical capability across the team, including expertise in Veeam Data Platform, disaster recovery and resilience, cloud platforms, virtualization, storage, operating systems, and automation. • Establish and improve standards for customer success plans, adoption roadmaps, account scorecards, health checks, quarterly business reviews, resilience reporting, and executive communication. • Ensure Customer Success Engineers translate customer business objectives into co-signed, measurable success plans with time-bound value milestones. • Champion resilience as a customer outcome by standardizing the use of maturity assessments, recoverability validation, recovery simulations, health checks, and gap remediation planning. • Monitor customer health, adoption, sentiment, renewal readiness, and expansion indicators across the team’s book of business. • Act as a senior advisor and escalation point for strategic enterprise customers, especially when resilience posture, executive alignment, adoption risk, or renewal risk requires leadership intervention. • Partner with Sales, Renewals, Technical Account Management, Support, Product, and Professional Services to align customer success engineering activities with account strategy, product roadmap feedback, and revenue priorities. • Build repeatable plays, enablement, and best practices that improve time-to-first-value, adoption breadth and depth, retention, expansion readiness, and referenceability. • Drive continuous improvement in team operations, including capacity planning, account coverage, scorecard hygiene, forecasting inputs, and operating efficiency. • Contribute to business planning by identifying growth opportunities, influencing account strategy, supporting expansion motions, and aligning team performance with retention and revenue goals. • Ensure the team remains focused on advisory, adoption, resilience, and value realization outcomes while routing break-fix issues, hands-on technical operations, commercial negotiations, and renewal quoting to the appropriate teams.