• Contribute to building the best-in-class company in addition to building the best-in-class product. • Architect systems that manage real-time conversation state, context propagation, and session lifecycle. • Play a substantial role in the agent assist integration process (chat and email) and authentication engineering team. • Work with Cresta product and engineering teams, build and continuously improve the Cresta platform and new product requirements. • Stay closely with customers and their requirements, analyze the technical tradeoffs, own the customer facing deliverables. • Demonstrate the engineering best practices in deliverables and daily work. Uphold others to the same high standards. • Technical ownership in a substantial part of the Cresta authentication stack. • Ensure high availability, low latency, and strong observability for real-time conversation systems. • Implement authentication, authorization, compliance, and enterprise security best practices across integrations. • Drive improvements in reliability, performance, and scalability in production environments handling high interaction volumes

• Design, develop, and maintain scalable and robust backend architectures for Cresta’s AI Agent solutions and proprietary models. • Collaborate with cross-functional teams including frontend engineers, machine learning engineers to ensure seamless integration of AI Agents into Cresta’s customer solutions. • Lead initiatives to enhance system scalability and reliability in production environments, focusing on backend services that support AI functionalities. • Drive efforts to optimize server response times, process large volumes of data efficiently, and maintain high system availability. • Innovate and implement security measures, cost-reduction strategies, and performance improvements in backend systems supporting AI Agents.

• Join the team redefining how the world experiences design. • You’ll design, build, and evolve core components of our Quality Platform, crafting the cutting-edge frameworks and tools. • Deliver on complex, high-stakes technical problems that span multiple systems and teams. • You’ll champion a seamless testing experience, innovating on our frameworks and tooling to tackle flakiness. • You’ll become a key partner for engineers across Canva, actively listening to their challenges, gathering feedback, and co-designing platform solutions. • You’ll own the operational health and scalability of critical testing infrastructure, proactively monitoring, debugging, and improving systems. • You’ll streamline and accelerate the testing feedback loop by enhancing our CI/CD integrations. • You’ll continuously seek out opportunities for innovation, experimenting with new technologies and approaches.

• Design, develop, and maintain scalable and robust backend architectures for Cresta’s AI Agent solutions and proprietary models. • Collaborate with cross-functional teams including frontend engineers, machine learning engineers to ensure seamless integration of AI Agents into Cresta’s customer solutions. • Lead initiatives to enhance system scalability and reliability in production environments, focusing on backend services that support AI functionalities. • Drive efforts to optimize server response times, process large volumes of data efficiently, and maintain high system availability. • Innovate and implement security measures, cost-reduction strategies, and performance improvements in backend systems supporting AI Agents.