• Provide responsive and professional customer support via phone, email, and online messaging • Assist clients with leisure and luxury travel reservations, itinerary updates, and special accommodations • Communicate essential travel details, documentation requirements, and agency guidelines • Monitor bookings to ensure accuracy and follow up to confirm client satisfaction • Resolve client questions or concerns with care and a solutions-focused mindset • Maintain organized records and update internal systems as needed

• Provide responsive and professional customer support via phone, email, and online messaging • Assist clients with leisure and luxury travel reservations, itinerary updates, and special accommodations • Communicate essential travel details, documentation requirements, and agency guidelines • Monitor bookings to ensure accuracy and follow up to confirm client satisfaction • Resolve client questions or concerns with care and a solutions-focused mindset • Maintain organized records and update internal systems as needed

• Responder de manera oportuna y profesional a las consultas de los clientes por teléfono, correo electrónico y plataformas de mensajería • Asistir con reservas de viajes de lujo y de placer, incluyendo cambios, cancelaciones y solicitudes especiales • Proporcionar información precisa y oportuna sobre destinos, requisitos de viaje y políticas de la agencia • Coordinar los detalles de las reservas y confirmar itinerarios para garantizar la precisión y satisfacción del cliente • Dar seguimiento proactivo a los clientes antes y después del viaje para asegurar una experiencia positiva • Atender inquietudes o problemas de los clientes con empatía, profesionalismo y enfoque en soluciones • Mantener documentación precisa y actualizar los sistemas de reservas según sea necesario

• Respond promptly and professionally to client inquiries via phone, email, and messaging platforms • Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests • Provide accurate and timely information regarding destinations, travel requirements, and agency policies • Coordinate booking details and confirm itineraries to ensure accuracy and client satisfaction • Proactively follow up with clients before and after travel to ensure a positive experience • Address client concerns with empathy, professionalism, and solution-oriented thinking • Maintain accurate documentation and update booking systems as required