• Own the full lifecycle of utility and meter reading operations across communities • Be the go-to expert for billing questions from Community Managers • Act as first line of defense for meter issues • Partner with Billing and Recapture Manager for monthly reporting and budgeting

Role Description Are you passionate about helping others create unforgettable travel memories? We are looking for enthusiastic, organized, and customer-focused individuals to join our growing remote team as Vacation Experience Specialists. In this role, you'll work closely with travelers to help transform vacation ideas into well-organized travel experiences. From researching destinations to coordinating important trip details, you'll play a key role in helping clients enjoy a smooth and enjoyable planning process from beginning to end. - Consult with travelers to learn about their vacation interests, preferences, and travel goals - Research destinations, resorts, cruises, hotels, tours, activities, and transportation options - Present personalized travel suggestions based on client expectations and budgets - Assist with organizing reservations, itineraries, and vacation-related arrangements - Provide travelers with confirmations, schedules, travel documents, and trip updates - Support clients with itinerary changes, special accommodations, and travel questions - Review travel information and booking details to help ensure accuracy - Monitor upcoming vacations and assist with completing outstanding travel requirements - Maintain organized client records, trip notes, and communication history within company systems - Utilize company resources and supplier partnerships to support travel planning efforts - Participate in training sessions, destination education, and ongoing professional development Qualifications - Excellent verbal and written communication skills - Strong customer service and interpersonal abilities - Effective organizational and multitasking skills - Ability to manage multiple client projects with attention to detail - Comfortable using online systems, digital tools, and communication platforms - Professional, positive, and solution-focused mindset - Self-motivated with the ability to work independently - Reliable internet connection and basic computer proficiency - Must be at least 18 years of age - Must be legally authorized to work and reside in the United States, United Kingdom, Mexico, Australia, Spain, or other approved regions Benefits - 100% remote work environment - Flexible scheduling opportunities - Comprehensive training and onboarding program - Ongoing mentorship and coaching - Career growth and advancement pathways - Performance-based rewards and recognition - Travel-related discounts and industry perks - Supportive and collaborative team culture - Access to continued learning and development resources Company Description

Role Description The Senior Homecare Billing Specialist is responsible for preparing, daily, monthly, and quarterly review of Accounts Receivable and Revenue and Receivable analysis and for preparing, submitting, and managing billing claims to Minnesota DHS and managed care organizations to ensure accurate and timely reimbursement for homecare services. This role reviews client eligibility, verifies authorization details, submits claims, monitors payment status, and proactively follows up to resolve denials, discrepancies, or delays in processing. The Senior Homecare Billing Specialist serves as a key liaison between internal teams, payer representatives, and state systems, ensuring all billing documentation is complete, compliant, and submitted within required timeframes. They maintain detailed records, research unpaid claims, escalate issues when necessary, and ensure billing workflows are consistently aligned with regulatory and payer-specific requirements. Success in this role requires strong analytical skills, attention to detail, and the ability to manage a high volume of claims with accuracy and consistency. The ideal candidate is organized, deadline driven, and comfortable navigating payer portals, MNITS, and billing software systems. This position plays a critical role in supporting organizational revenue, ensuring compliance with state and payer regulations, and maintaining uninterrupted financial operations for homecare services. Main Duties - Billing & Claims Processing - Prepare, submit, and track timely and accurate electronic claims to DHS, Medicare/Medicaid managed care organizations, and commercial insurance payers. - Ensure that claims reflect correct service codes, units, modifiers, and authorization of information specific to homecare programs. - Verify client eligibility regularly using MN ITS and payer portals. - Process resubmissions, voids, and adjustments as needed to correct billing discrepancies. - Authorization Management - Review authorization details (units, dates, service types) prior to billing to prevent claim denials. - Submit initial, concurrent, and renewal authorization requests to state agencies and MCOs. - Monitor authorization status and follow up frequently to ensure timely approval. - Track expiration dates and ensure renewals are submitted in advance to prevent service gaps. - Respond to payer requests for additional information, corrections, or clarifications. - Research and resolve issues related to missing, incorrect, or denied authorizations. - Denial Management & Follow-Up - Research unpaid or rejected claims and take corrective actions to secure reimbursement. - Communicate with payer representatives to resolve complex billing issues. - Document all follow-up activities in billing systems and ensure timely escalation when payment barriers arise. - Eligibility & Compliance - Verify client eligibility, plan type, and benefits coverage through state systems, MCO portals, or eligibility tools. - Ensure service authorizations align with regulatory requirements, plan limits, and clinical guidelines. - Maintain compliance with DHS, HIPAA, and payer-specific regulations for homecare billing. - Assist in internal audits and respond to payer audit requests with accurate documentation. - Collaboration and Communication - Required to work collaboratively with the Homesura Operations Department to ensure consistent alignment on policies and billing procedures. - Work closely with Intake, Scheduling, and Case Management to ensure accurate billing data. - Provide clear communication to internal staff regarding billing requirements, updates, and identified issues. - Deliver professional and timely customer service to caregivers, clients, and external partners. - Documentation & Recordkeeping - Daily, monthly, and quarterly review of Accounts Receivable. - Monthly reports Account Receivable analysis. - Maintain accurate and timely records of all authorization requests, approvals, denials, and renewals. - Track reimbursement trends and notify leadership of systemic issues impacting payments. - Assist with month-end billing reconciliation tasks as assigned. - All other duties as assigned. Qualifications - High school diploma or equivalent required. Associate degree in Human Services (or similar) preferred. - 5-10 years of experience in healthcare authorization, medical office administration, billing, case management, or payer coordination. - Experience using state authorization systems, payer portals, or managed care platforms. - Strong attention to detail and accuracy with documentation. - Excellent follow-through and ability to manage multiple tasks and deadlines. - Strong communication skills and professional phone/email etiquette. - Ability to work independently and collaborate with multidisciplinary teams. - Experience with Medicaid, managed care plans, waivers, or state-funded programs. - Familiarity with clinical documentation, service codes, and prior authorization regulations. - Knowledge of HIPAA, healthcare privacy requirements, and payer authorization rules preferred. - Experience in high-volume or fast-paced authorization environments. - Must pass a background study with the Minnesota Department of Human Services. - All employees working remotely will be required to adhere to company remote work policies. Competency’s Needed - Action Oriented: Works hard, is action oriented and full of energy for challenges; not fearful of acting with a minimum of planning to seize opportunities. - Drive for Results: Can be counted on to exceed goals successfully; is bottom-line oriented, steadfastly pushes self and others for results. - Integrity and Trust: Is widely trusted, seen as direct, truthful and can present the truth in an appropriate and helpful manner, keeps confidences, admits mistakes, does not misrepresent self for personal gain. - Follow-Through: Persistent and proactive in monitoring authorization status. - Detail Orientation: Accurate data entry, documentation, and record keeping. - Communication: Clear, professional interaction with payers and internal teams. - Problem-Solving: Investigates denials, delays, and discrepancies effectively. - Time Management: Meets tight deadlines and handles large caseloads. - Accountability: Owns the process from submission through approval. - Confidentiality: Handles sensitive information with professionalism.

Role Description You’ve caught the security bug. Maybe it was the 18th breach-related credit-monitoring notification that started you down a research rabbit hole. Maybe you like the competitive nature of going against the world's best attackers. Maybe you like computers and protecting people and just realized there is a job that checks both of those boxes. One thing is for certain; you are set on becoming a cyber security analyst. You’ve read the blogs, watched tutorials, downloaded Wireshark and collected some network traffic, maybe even gotten a cert. Now it's time to join the fight! 90+% of data breaches begin with phishing, and our growing Managed Phishing service sets out to keep our customers secure. If you want to help grow this team, and break into security analysis, we’d love to speak with you! A Junior Security Operations Center Analyst position at Expel may be just what you’re looking for. Not only will you help our customers stay safe, you’ll learn how to think like an attacker, respond to real attacks, and be encouraged to innovate and solve problems. Surrounded by seasoned analysts, you’ll have no shortage of mentors eager to help you master the art. Qualifications - Flexibility and an openness to new challenges because, hey, startup life - Client comes first mindset - you aim to answer questions and process customer requests quickly and to a high standard - An inquisitive mind and a noble spirit - A keen sense of humor - A fundamental understanding of phishing, TCP/IP, and core application layer protocols - Basic understanding of Windows, Mac, and Linux operating systems and command line tools - Awareness of cloud applications (O365, Okta, etc) and cloud infrastructure (AWS, GCP, Azure) - Familiarity with the attack lifecycle (or kill chain, if you prefer) - Knowledge of attack vectors, threat tactics, and attacker techniques - Excellent analytical and prioritization skills - you can navigate competing priorities, spot the details most people don’t and ask for help when you need it - Clear and concise written communications - you know how to change your tone for the audience and can seamlessly switch between slacking a team member, a customer, or writing a report - A bachelor's degree in a technical field or a compelling story Requirements - Participate in our 24x7 shift rotation: bad actors remain active throughout nights, weekends, and holidays so we’re always watching - Apply your real passion for information security at protecting our customers - Be perpetually dissatisfied with the state of affairs, then help us get better - Help us meaningfully impact the security of our customers' organizations - Once we bring you up to speed, constantly experiment to find new ways of catching bad actors Benefits - Compensation for this role is €45,000 EUR + 20% bonus & equity - Eligibility for unlimited PTO (which we model and encourage) - Work location flexibility - Up to 24 weeks of parental leave - Excellent health benefits