This role involves efficiently coordinating and managing bookings using cutting-edge software. Utilize advanced booking software to manage travel schedules. Coordinate with Business Development Managers to optimize client satisfaction. Handle client inquiries and provide top-notch customer service. Maintain accurate records of bookings and client interactions. Work flexible hours that suit your lifestyle. Stay updated on the latest travel trends and solutions.

This role offers the opportunity to serve as a critical link between customers, field technicians, and internal departments, ensuring seamless service delivery and account management. As a Service Accounts Coordinator, you will: Manage escalations, oversee billing and work order processes, and maintain accurate documentation to support high service standards. Play a key role in improving operational efficiency, resolving disputes, and ensuring service level agreements are met. Engage directly with customers while coordinating cross-functional teams in a collaborative, fast-paced environment. Accountabilities: Assess billing requirements, create service estimates, and coordinate approvals with customers. Review work orders to determine billable status, support Accounts Receivable dispute resolution, and manage TNB (Temporarily Not Billable) processes. Run and analyze daily and weekly reports to monitor open and closed work orders, emergency requests, and service performance metrics. Collaborate with internal teams and field technicians to ensure timely job completion and accurate documentation. Manage customer escalations, identify solutions, and coordinate troubleshooting efforts with technical teams. Participate in customer meetings and Quarterly Business Reviews to provide updates on service performance and SLA compliance. Maintain and update customer-specific processes and documentation systems to ensure operational accuracy and efficiency.

This role involves efficiently coordinating and managing bookings using advanced booking software. Utilize advanced booking software to manage travel schedules Coordinate with Business Development Managers to optimize client satisfaction Handle client inquiries and provide top-notch customer service Maintain accurate records of bookings and client interactions Work flexible hours that suit your lifestyle Stay updated on the latest travel trends and solutions

We are looking for an experienced and detail-oriented Customer Support Specialist to join our Employer Servicing team. In this role, you will be the ultimate subject matter expert on our benefits platform and the complex technical systems that power it. You’ll work directly with business leaders and HR admins as their trusted advisor from onboarding through renewal, ensuring they have a seamless experience providing world class benefits to their employees. This is a critical role that blends deep technical knowledge with excellent problem-solving and communication skills. You’ll thrive in this role if you get energy from solving problems that initially seem impossible and view every customer interaction as an opportunity to improve the product or process. Interface with customers via email, phone, and video conferencing to resolve issues quickly, efficiently, and with a human touch Conduct consultative calls and write detailed explanations that help customers understand complex insurance, compliance, and platform topics Independently investigate and resolve technical problems by reviewing databases, analyzing system logs, and partnering with engineering—then translate findings into clear customer communications Build scalable solutions to customer problems through documentation, macros, videos, and workflow improvements that benefit the entire customer base Partner with product and engineering to advocate for customer needs, provide detailed bug reports, and validate solutions