The AI Cloud for Contact Centers
Senior Product Manager, Messaging Platform – AI Services
Location
Argentina
Posted
4 days ago
Salary
0
Seniority
Senior
Job Description
Senior Product Manager, Messaging Platform – AI Services
ASAPP
• Own a set of interconnected product areas and be accountable for their strategy, roadmap, and outcomes. • Own the Messaging Platform — the application where live agents handle concurrent conversations, access customer context and knowledge, and collaborate with AI. • Define and execute the Virtual Agent and channels roadmap. • Lead the AI Services that power the surface — such as automatic conversation summary, voice-to-text transcription and AI-augmented response generation. • Be the go-to expert on Human + AI collaboration. • Own the external documentation for this surface as part of the product. • Set strategy and own the roadmap — balancing active customer commitments, tech debt, and platform bets. • Work directly with customers and account teams to prioritize and sequence delivery. • Establish metrics and telemetry for each product area so outcomes are measurable and decisions are data-driven.
Job Requirements
- 5+ years of product management experience ideally in enterprise B2B SaaS and/or native AI platforms.
- Technical depth to engage credibly with engineers on model behavior, conversation design, channel architecture, and AI/ML tradeoffs — you can reason about accuracy, latency, and trust requirements, not just consume them.
- Demonstrated ability to own a complex, multi-surface product area with minimal oversight.
- Experience working directly with enterprise customers and delivery teams to translate pain into a prioritized roadmap.
- Comfortable operating in ambiguity and driving to clarity — you can structure an undefined problem before engineering has to.
- Track record of shipping: you have owned features from discovery through delivery, including the parts that are not exciting.
Benefits
- Competitive compensation
- Stock options
- Healthcare for the family group
- Mac equipment
- USD 150 per month in flexible benefits
- 3 weeks of vacation
- English lessons
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