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SnappyCX

Transformative Customer Experience that uplifts brands

Bilingual Medical Receptionist, Insurance Verification

Location

Colombia

Posted

5 days ago

Salary

0

Seniority

Mid Level

2 yrs expEnglish

Job Description

Bilingual Medical Receptionist, Insurance Verification

SnappyCX

• Verify Eligibility: Check and confirm patient insurance eligibility and benefits prior to scheduled appointments. • Explain Coverage: Clearly break down complex insurance terms (deductibles, copays, coinsurance, and out-of-pocket maximums) for patients. • Prior Authorizations: Review, submit, and confirm authorization requirements to prevent claim denials. • Specialty Claims: Process and manage specialized cases, including Medicare, Workers' Compensation, and No-Fault Motor Vehicle Accident (MVA) claims. • Patient Scheduling: Efficiently manage the clinic calendar, scheduling new and returning patient appointments. • EHR Management: Input, update, and maintain highly accurate patient records and insurance documentation within our Electronic Health Record (EHR) system. • Team Collaboration: Work closely with our clinical team to ensure seamless patient onboarding and accurate billing coordination.

Job Requirements

  • U.S. Healthcare Experience: Minimum of 1–2 years of experience working directly with a U.S. doctor’s office, physical therapy clinic, or chiropractic facility.
  • Insurance Expertise: Deep, working knowledge of U.S. medical insurance terminology, including deductibles, copays, coinsurance, out-of-pocket limits, and prior authorization workflows.
  • Specialty Case Knowledge: Direct experience handling Medicare, Workers' Compensation, and No-Fault/MVA cases.
  • EHR Familiarity: Experience working with EHR/EMR platforms. Experience with Comprise Health is highly preferred, but a strong willingness and ability to learn the system quickly is required.
  • Communication Skills: Exceptional English communication skills (both written and verbal) with a warm, professional, and empathetic tone when speaking to patients.
  • Attention to Detail: Meticulous accuracy in data entry and patient record-keeping to minimize billing and scheduling errors.

Benefits

  • Consistent, stable full-time hours.
  • A supportive, collaborative team environment.
  • Weekly/bi-weekly payouts
  • Opportunity to grow and develop your career in U.S. healthcare administration.

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