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Take Control of Your Business and Execute Your Vision with Ease - Hire Affordable and Qualified Nearshore Staff
Technical Support Engineer, AI
Location
Mexico
Posted
14 days ago
Salary
0
Seniority
Mid Level
Job Description
Technical Support Engineer, AI
NIR-YU
• Own support for our AI employees in production: triage, reproduce, and resolve issues across phone, email, and SMS workflows. • Debug across the stack: read logs, query APIs, write scripts, and trace calls through our FastAPI services, escalating true platform bugs with clear, reproducible reports. • Provide bilingual support (Spanish and English) to firms and the clients our AI employees speak with. • Configure and tune AI employees per firm: intake scripts, routing, case-management integrations, and Spanish-language conversation quality. • Build tools, runbooks, and automations that make support faster and turn recurring issues into permanent fixes, feeding patterns back to product.
Job Requirements
- Support or solutions engineer with 2+ years in a technical, customer-facing role who can code (Python or similar).
- Fully fluent in Spanish and English, written and spoken, supporting both clients and internal teams in either language.
- Comfortable with APIs, logs, SQL, and the command line; bonus for telephony, SMS, or real-time voice experience.
- Background in legal tech, a law firm, or another regulated, client-heavy environment is a plus.
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