• Contactar a clientes para fidelizarlos y así retenerlos. • Brindarle el beneficio que le ofrece otro operador y cerrar con una venta de renovación, fija o un cambio de plan

• Contactar a clientes para fidelizarlos y así retenerlos. • Brindándole el beneficio que le ofrece otro operador y cerrar con una venta de renovación, fija o un cambio de plan

Title: Senior Claims Consultant - General Liability Location: Sydney Australia Job Description: Introduction At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose. Overview Your Role Working within the General Liability Team, you will work with and report to the Team Leader, whilst also engaging with various internal and external key stakeholders. This position will be offered on a full-time, fixed-term 12 month contract with a flexible hybrid approach, working in our Sydney CBD office and WFH. How you'll make an impact You will add value to Gallagher Bassett across the following: - Manage a portfolio of general liability claims end to end - Attend and run settlement conferences - Coach and mentor other consultants as you will act as an SME across your portfolio - Interpret public liability and professional indemnity policy wordings and apply accurately - Provide advice to insured clients on indemnity, liability, quantum, reserving and settlement - Liaise with various third-party providers including solicitors, loss adjusters, brokers and barristers - Settle claims within client service instruction, company guidelines and delegated authority - Attending client meetings where applicable - Achieve monthly KPI’s as designated by management - Comply with legislation such as Insurance Code of Practice and other relevant legislation / regulations and policy requirements - Resolve complaints in accordance with company guidelines - Identify potential fraud/recovery indicators for claims where applicable About you We’re interested in hearing from people who possess: To excel in this role, you will be a passionate and proactive Claims Consultant who thrives in a busy yet rewarding environment. - At least 5 years of Claims experience in public liability and/or professional indemnity claims management - Industry specific ANZIIF qualifications (desirable) with a strong exposure to claims involving Third Party Liability - Flexibility and receptivity to change - Focused on customer and the client - Negotiation skills - Excellent customer service skills - Excellent communication and interpersonal skills - PC literate – Database and Microsoft Office - Time management and organisational skills What we can offer you: - Flexible work arrangements – including WFH - Paid Parental Leave - Excellent working environment – our team at GB is renowned for its dedicated and approachable people as well as its friendly, flexible and inclusive working environment which is built around great team support and rewarding opportunities - Exciting career – as our Company grows, so do the opportunities for our people - Opportunities for ongoing education and development through both external and internal programs delivered by our own claims training experts - Service recognition awards and employee assistance program for yourself and immediate family members - A dedication to your wellbeing through our peer support program, corporate health insurance discounts and wellness programs - Additional purchased leave, novated leases, and access to the Gallagher Rewards Program (including discounts/cash-back for hundreds of retailers!) - Reproductive leave - Birthday Club - have a day off during your birthday month as a gift from GB! Agency applicants will not be considered for this role. Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply. As a member of the Diversity Council Australia, we recognise the importance of, and embrace diversity in the workplace. We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant. Compensation and benefits On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve: - 4 weeks annual leave plus up to 2 weeks additional purchased Lifestyle Leave - Novated Leasing opportunities - Two paid volunteer days annually - Health Insurance Discounts with our Group Insurance Plan - Employee Stock Purchase Program - Paid parental leave Other benefits include: - Flexible and hybrid work arrangements - Mental Health and Wellbeing Support for yourself and immediate family members - Employee Recognition Awards and Service Milestone Recognitions - Peer Support Program - Annual flu vaccinations - Access to Reward Gateway – discount offers at over 350 retailers! - And more... We value inclusion and diversity Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

Title: Senior Debt Recovery Specialist Location: Sydney Australia Job Description: Primary Details Time Type: Full time Worker Type: Employee - Type: Permanent, full time - Hybrid role, Happy to talk flexible working The opportunity We have a rare opportunity to join the Credit & Surety team as a Senior Debt Recover Specialist. Reporting to the Manager Settlements and Recoveries within the Trade Credit Collections business, you will efficiently recover outstanding debts while maintaining positive relationships with clients. This includes managing legal and enforcement actions in compliance with regulations and supporting the Manager in operational and strategic tasks. About QBE At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch. We're an international insurer with more than 13,000 people working across 26 countries - which means we're big enough for your ambitions, yet small enough for you to make a real impact. It's an exciting time. We're building momentum towards our vision to become the most consistent and innovative risk partner. What if you could have a positive impact - at work and in the world? As part of the QBE team, you'll get to spend every day working with people who are passionate, talented and kind. Your new role As a Senior Debt Recover Specialist your key responsibilities will include: - Develop appropriate collection strategies to recover monies efficiently and commercially - Build and maintain professional relationships with stakeholders to obtain necessary approvals - Deliver customer-focused solutions to achieve the best outcomes for policyholders - Make commercial recommendations to achieve financial goals - Review files to identify opportunities for further recoveries and improve financial outcomes - Achieve assigned Recovery Rate KPIs - Provide ongoing training and support to the Credit & Surety Teams - Assist with legal aspects of the recovery process to maximise returns - Undertaking an assessment of a customer's request for financial hardship to allow customers to overcome their financial difficulty About you To be successful as a Senior Debt Recovery Specialist you will have a background in collections and a strong working knowledge of debt collection legal procedures and hardship assistance guidelines. You will also have: - Strong working knowledge of recovery profile - Be a team player, with the desire to work in a collaborative and inclusive environment - Ability to work to deadlines and timeframes, with a focus on attention to detail - Financial Services experience would be a benefit, but not essential - Debtrak system experience would be a significant advantage, but not essential Benefits We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from: - 'Hybrid Working' - a mix of working from home and in the office to enhance your work/life balance - Life Leave, supporting the life events we all experience, leaving your annual leave for rest - 18 weeks' gender-equal flexible leave for all new parents, including paid super - A range of discounts on insurance products, car hire, hotels, goods and services To learn more about benefits of working with us, click here. Rewards & Recognition We value our employee's experience with us and are proud to have been recognised for the following awards: - 2025 Winner of Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for our Respect@QBE program - Platinum employer on the Australian Workplace Equality Index (AWEI) - the definitive national benchmark on LGBTQI+ workplace inclusion - Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates APPLY NOW and let's make it happen! If you're looking for a career that combines your expertise and your empathy, click Apply today. Your career. At the heart of it. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment. QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at recruitment@qbe.com Skills: Analytical Thinking, Claims Settlement, Critical Thinking, Customer Service, Debt Collections, Detail-Oriented, Insurance Claims Processing, Intentional collaboration, Managing performance, Negotiation, Problem Solving, Process Improvements, Regulatory Compliance, Risk Management, Standards Compliance. Equal Employment Opportunity: QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.