Conduent HR Services, LLC logo
Conduent HR Services, LLC

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Benefits Call Center Representative

Location

United States

Posted

4 days ago

Salary

$32.8K - $41.0K / year

Seniority

Mid Level

No structured requirement data.

Job Description

Benefits Call Center Representative

Conduent HR Services, LLC

Role Description As a Benefits Call Center Representative, you’ll support employees by answering incoming calls and helping them understand their healthcare, retirement, and other benefit options. You’ll handle a steady call volume while navigating multiple systems and may also assist with back-office tasks like claims processing and general administrative work. Your strong communication skills, reliability, and ability to deliver excellent customer service will help create a positive experience for every caller. Qualifications - Previous call center experience with high-volume calls - Experience with healthcare or employer benefits (highly preferred) - Keyboarding and MS Office proficiency - Basic computer knowledge (command prompts, shortcuts, troubleshooting) - Excellent verbal and written communication skills - Strong problem-solving skills - Ability to multitask effectively - Ability to work independently with minimal supervision - High school diploma or GED - Successful background check & drug test (includes education and employment verification) - Must be 18 years of age or older Requirements - Help participants understand plan options and provisions - Respond to client inquiries via phone and web - Complete customer-related transactions with limited supervision - Meet accuracy and timeliness standards - Document calls thoroughly in the case management system - Complete callbacks promptly and escalate when necessary - Follow call center policies, procedures, and performance metrics - Provide guidance on required forms and next steps - Perform additional duties as assigned - Comply with all company policies and standards Benefits - Training Schedule: 8-10 weeks, Monday - Friday 8:30 AM - 5:30 PM EST - Production Schedule: Monday - Friday | you will be scheduled for a shift between 8:00 AM - 6:00 PM EST - Pay: $16/hour – please note this rate may be below your state’s minimum wage - Growth opportunities! - Health benefits for you and your family, including medical, dental, and vision, starting on day 1! - Estimated salary range for this role is $32,760 - $40,950

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