• The Project Manager, Clinical Strategy supports improving access to trusted, affordable and personalized behavioral health care through the CMO team by driving execution of clinical and enterprise strategic initiatives. • This role translates priorities into structured plans, timelines, and measurable outcomes. • This role partners closely with clinical operations, clinical leaders, and cross-functional teams to ensure initiatives are delivered on time, aligned with strategic goals, and implemented effectively. • Success in this role requires strong project management skills, an understanding of behavioral health care operations, and the ability to influence stakeholders across multiple disciplines. • This position is a key support to driving the mission of LifeStance.

• Own, develop, maintain, and continuously improve end-to-end Clinical Site Payments processes across the global portfolio • Create and maintain standardized workflows, process documentation, checklists, training materials, FAQs, and job aids • Lead department training strategy, including onboarding, refresher training, process training, systems training, and role-based training • Serve as accountable owner for configuring clinical sites in the vendor payment platform • Own the Clinical Site Payments metrics framework, reporting cadence, KPI definitions, data governance expectations, and executive reporting outputs • Partner with Clinical Site Contracts, Clinical Site Budget Planning and Strategy, Global Clinical Operations, Finance, Treasury, Accounts Payable, Procurement, Compliance, Quality, Internal Audit, and payment vendors

Title: Care Operations Manager Location: Boston Department: Operations Job Description: About Abby Care: Powering the future of care at home for all of America. Abby Care is building the leading AI-native platform for family-led care. America is facing a growing care crisis. Millions more people need care at home than ever. Over 50 million family caregivers support loved ones without the tools, training, or recognition they deserve. We believe families are the largest untapped caregiving workforce in America, and that technology can help them deliver better care while driving stronger outcomes and greater transparency across the healthcare system. Abby Care combines clinical oversight with an AI-powered platform to train, enable, and support family caregivers in delivering high-quality care at home. Our platform helps health plans and government partners better understand, verify, and improve care in the home. We expand access to care, reduce reliance on higher-cost settings, and help ensure public dollars are spent effectively. We are proud to partner with leading health plans, providers, and community organizations and are backed by top VCs. We envision a future where family-led care is a core part of the healthcare system. Abby Care is building that future. Join us in solving one of the most important challenges of our time. The Role We are looking for a strategic, data-driven, and highly organized individual to join us as a Care Operations Manager. This role will report into the General Manager of Massachusetts. This is a Full-Time Hybrid position based in Boston, Massachusetts. In this role you will own the systems, people, and processes behind every step of the care journey from documentation and onboarding to scheduling and ongoing service coordination. You will manage a diverse, cross-functional, international team across operational specialties, drive operational efficiency, and directly influence our ability to retain and support families over time. The Requirements: - Bachelor's or Associate's Degree in a related field - 5+ years of operations or care delivery leadership experience - Proven track record managing both local and international teams - Strong analytical and reporting skills - Ability to work hybrid out of our Boston, MA office - A background in healthcare or familiarity with Medicaid-based programs is preferred Key Responsibilities: - Care Delivery Oversight - Lead the day-to-day execution of Abby Care’s care delivery engine. You’ll oversee onboarding, HR coordination, documentation, scheduling, and service support. You’ll be responsible for ensuring that every part of the care journey runs smoothly and consistently, building trust with families and enabling clinicians to focus on care. - Team Leadership - Manage a high-performing team across multiple care operations functions both U.S.-based and international. You’ll be responsible for hiring, training, and retaining top talent, while fostering a culture of urgency, compassion, and accountability. Your leadership will shape not only outcomes but the team’s development and cohesion. - Data & Metrics Management - Establish and track operational KPIs that allow us to monitor performance at every stage from onboarding timelines to family retention. Your data insights will guide consistent operational improvements, strategic decisions and help identify and address inefficiencies before they become blockers. - Process Design & Scalability - Create and refine SOPs, implement workflow automation, and optimize handoffs between teams to reduce delays and increase throughput. Your infrastructure will serve as the operational backbone as we expand into new cities and care models. - Cross-Functional Collaboration - You will work closely with Clinical, Care Experience, Technology, Product, and Compliance teams to ensure end-to-end alignment and success. From feature requests to operational launches, you’ll help orchestrate the internal coordination needed to deliver exceptional care at scale. - Compliance & Quality Control -You’ll own HIPAA and Medicaid compliance across operations, as well as internal documentation standards. This includes supporting audits, refining QA processes, and ensuring operational integrity is maintained across every touchpoint. Benefits: - Competitive compensation packages that reflect the value you bring. We reward our team for the impact of their work. - Comprehensive health coverage that works for you. Choose from high-quality medical dental and vision options, including a $0 deductible PPO and a company-funded HSA, alongside employer-paid life and disability insurance. - Generous paid time off. We provide policies that allow you to recharge along with 10 paid company holidays. - Financial savings benefits to support your future. We support your financial well-being with HSA contributions, optional FSA and commuter benefits, and full coverage of all 401(k) account fees (employer match not currently offered). - Paid parental leave to support your growing family. We provide paid leave, so you can focus on bonding and adjusting to life as your family grows. We are an equal opportunity employer and welcome applicants from all backgrounds, consistent with applicable laws. Employment is contingent upon successful completion of a background check, satisfactory references, and any required documentation. Our Values - Families First Redefining healthcare starts with how we treat the parents and children we serve. We go above and beyond for every family, building strong, lasting relationships. We continually ask ourselves, “Would we want this for our own families?” - Urgency with Precision Millions of families are waiting for care, and they cannot wait, therefore this is not your typical 9 to 5 job. We match their urgency with our own, delivering exceptional care without compromise. Here, speed and excellence go hand in hand. - Relentlessly Resourceful As an ambitious startup, we adapt quickly and make the most of limited time and resources. We solve challenges with creativity to deliver results without unnecessary complexity. - Purpose with Positivity We take our mission seriously while never losing sight of the people behind the work. Respect, kindness, memes, and coffee make us stronger as a team and better for the families we serve. - Driven to Redefine What’s Possible We are here to make healthcare better, which means asking hard questions, challenging outdated systems, and finding smarter, more compassionate ways to deliver care.

Role Description Dentro do time de Produto e Tecnologia Astrea, sua missão será: - Coordenar a equipe e os recursos de tecnologia, assegurando a entrega dos KRs priorizados. - Garantir a disponibilidade do produto, segurança dos lançamentos e o bom funcionamento do ecossistema em conjunto aos demais times. - Gerar entregas de valor e qualidade do Astrea. O modelo de trabalho é 100% Remoto! Responsibilities - Estratégia de KRs: - Proposta de objetivos; - Direcionamento da área; - Construção de solução; - Remoção de impedimentos; - Atualização em conjunto a produto; - Gestão de Pessoas: - 1:1s; - Avaliação de Desempenho; - Feedback; - Gestão de PDI; - Evolução profissional; - Contratação e Onboarding; - Demissão e Reestruturação; - Resolução de conflitos; - Gestão de Processos: - Delivery (KRs, impedimentos, saúde do ecossistema); - Saúde/Clima do time (relações, ferramentas, necessidades); - Métricas do time (vazão, cycle time); - Verba de capacitação; - Cerimônias: retrospectiva; - Interface com negócio: - Evolução do ecossistema; - Viabilidade de alto nível; - Prazos e Previsibilidade; - Reports recorrentes do andamento; - Gestão Cross: - Interface com demais times; - Negociação de dependências; - Priorização de solicitações técnicas internas; - Administrativo: - Gestão de ponto e férias; - Compliance e Governança (Segurança); - Indicação para aumento de salário/mudança de posição; Qualifications - Conhecimento em metodologias ágeis (Scrum, Kanban, Lean). - Gerenciamento de OKR. - Gestão de projetos e de fornecedores/contratos de TI. - Definição de indicadores (KPIs, SLAs) e roadmaps. Requirements - Desenvolvimento e arquitetura de software e ao menos algum tipo de linguagem de programação. - Versionamento de código (Git) e noções de CI/CD. - Entendimento de integração via APIs. - SQL e Ferramentas de BI (Power BI e BigQuery). Benefits - Vale Alimentação/Refeição: R$ 1.300 mensais no cartão flexível, sem desconto em folha. - Auxílio Home Office: R$ 135,00 mensais, sem desconto em folha. - Plano de Saúde: Bradesco nacional. - Plano Odontológico: SulAmérica. - Seguro de Vida. - Licenças parentais estendidas: fazemos parte do Programa Empresa Cidadã. - Auxílio Creche: Para filhos(as) até 5 anos de idade. - Gympass/Wellhub: plataforma de bem-estar. - Conexa Saúde: acesso a consultas psicológicas e nutricionais gratuitas. - Guapeco: plano de saúde pet com adesão simples. - Parceria com escola de idiomas: descontos para inglês e espanhol. - Participação nos Lucros e Resultados (PLR): se o time bate a meta anual, todo mundo ganha participação nos lucros! - Semana Relax: não trabalhamos entre as datas de natal e ano novo. - Auxílio Posto de Trabalho: R$ 2.400,00 para local de trabalho em casa. - Folga de Aniversários: um dia de day off no mês de seu aniversário. - Trabalhar em um Great Place to Work©. - E muito mais!