Client Services Coordinator
Location
United States
Posted
81 days ago
Salary
$21 - $29 / hour
Seniority
Mid Level
No structured requirement data.
Job Description
Client Services Coordinator
Empower Minds ABA LLC
Role Description The Client Services Coordinator is a leadership-level operations role responsible for client service coordination, family communication quality, funder communication support, recruiting coordination, operational workflow completion, scheduling follow-through, and service-delivery support. This role requires strong leadership, independent organization, ABA operations experience, and the ability to manage time-sensitive administrative workflows. - Monitor operational tasks and support service recovery. - Manage communication related to client access priorities. - Support recruiting workflows and ensure scheduling or service-delivery concerns are routed appropriately. Salary: $21-$29 based on experience Qualifications - High school diploma or equivalent required. - Bachelor’s degree preferred. - Minimum of 1 year of ABA operations experience required, either in clinic operations or general ABA operations. - Prior leadership, lead, coordinator, or supervisory experience strongly preferred. - Experience supporting ABA administrative workflows, including client communication, scheduling coordination, staffing follow-up, clinic operations, service-delivery tracking, recruiting coordination, or operational task management. - Strong written and verbal communication skills. - Strong organization, follow-through, and task-management skills. - Ability to communicate professionally with caregivers, staff, funders, candidates, and leadership. - Ability to monitor workflow completion and identify unresolved barriers. - Ability to document trends, follow-up actions, recruiting updates, access barriers, and escalation needs. - Ability to maintain confidentiality and use sound judgment. Requirements - Serve as a primary non-clinical contact for assigned client service coordination needs. - Support timely and professional communication with caregivers. - Complete non-clinical follow-up related to service coordination, scheduling concerns, documentation needs, and caregiver questions. - Track caregiver communication needs, access barriers, and unresolved service concerns. - Support service-recovery communication when families experience missed communication, schedule disruption, or operational concerns. - Route clinical questions to the appropriate clinical leader. - Manage non-clinical communication with funders related to client access, scheduling barriers, service-start status, staffing needs, and continuity of services. - Support conversations with funders to help prioritize access for clients waiting for services or experiencing service-delivery barriers. - Track funder communication, follow-up dates, requested updates, and unresolved access concerns. - Communicate access trends and funder-related barriers to leadership. - Coordinate with scheduling, clinical leadership, and administrative teams when funder communication affects service prioritization or continuity of care. - Use approved language when discussing service status, access barriers, and next steps with funders. - Support recruiting workflows for staffing needs connected to scheduling, access, and service delivery. - Send interview links and candidate follow-up communication as assigned. - Help coordinate interview scheduling and candidate availability. - Track candidate status, interview completion, next steps, and outstanding recruiting tasks. - Communicate urgent staffing needs to leadership when recruiting barriers affect client access or service continuity. - Support monthly interview coordination or recruiting follow-up processes as assigned. - Maintain professional communication with candidates and protect confidential applicant information. - Monitor assigned operational workflows to ensure tasks are completed accurately and on time. - Review trackers, task lists, and follow-up systems for completion. - Identify workflow breakdowns and communicate required next steps. - Support implementation of standard operating procedures and approved workflows. - Organize daily, weekly, and monthly operational priorities. - Follow up with team members regarding missing information, incomplete tasks, or time-sensitive needs. - Support accountability within the established chain of command. - Exercise sound judgment and make timely day-to-day operational decisions within the approved scope of the role. - Respond to routine workflow needs, communication barriers, and service-coordination issues without unnecessary delay. - Determine appropriate next steps for assigned operational tasks while escalating high-impact, clinical, or out-of-scope concerns through the proper chain of command. - Coordinate with the Lead Scheduler regarding scheduling barriers, coverage concerns, repeated cancellations, and reschedule needs. - Monitor repeated missed sessions or schedule instability. - Track service-delivery concerns that require operational follow-up. - Support documentation of schedule-related barriers and follow-up actions. - Communicate scheduling trends to leadership when concerns affect continuity of services. - Ensure scheduling concerns are addressed through the appropriate workflow. - Support clinic or general ABA operations as assigned. - Assist with staff coordination, operational readiness, and service-delivery follow-through. - Identify gaps in communication, workflow completion, or administrative support. - Coordinate with leadership when staffing, scheduling, caregiver communication, funder communication, recruiting, or documentation barriers affect service delivery. - Support process improvements related to operational systems and communication. 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