Role Description This position will be located at a base location that is flexible within the State of Missouri. This position is telecommuting-eligible if candidate meets all telecommuting eligibilities and qualifications. Do you want to be a part of a team that makes a difference in the lives of seniors and adults with disabilities? In this position as part of the Missouri Department of Health and Senior Services, your work will contribute to the mission of promoting the health, safety and wellbeing of vulnerable Missourians. Are you interested in having weekends and holidays off and not being on call? Then this is the position for you! This position is in a supportive environment that values both teamwork and autonomy. The salary indicated represents a base pay rate. If the individual selected or the position is eligible for a pay differential (e.g., shift, security, or years of service), it will be added to the total compensation in your paycheck. A pay differential does not raise your base pay. Responsibilities - Perform required care planning and reassessment functions in adherence to DSDS policies by conducting phone interviews to assess participants' unmet needs. - Authorize services that support and promote better health outcomes. - Maintain care planning assignments in a fast paced environment. - Coordinate with a blended team of professionals to ensure quality care. - Provide objective and accurate case documentation. - Serve with exceptional professionalism in a contact center environment. - Practice integrity and share accountability to ensure programmatic success. Qualifications - Minimum Qualifications: Bachelor's Degree or higher level degree from an accredited college or university (substitutions may be allowed). - Preferred Qualifications: HCBS Experience. - Strong interviewing and communication skills. - Keen to detail and documentation. - Exhibit disability & cross-generational awareness. - Prior experience with customer service, call centers, and working with the elderly or persons with disabilities is preferred. - Technology proficiency. - One or more years of experience working with the elderly and or disabled population or other related human services field. - Lack of post-secondary education will not be used as the sole basis denying consideration to any applicant. Benefits - The State of Missouri offers an excellent benefits package that includes a defined pension plan. - Generous amounts of leave and holiday time. - Eligibility for health insurance coverage. - Your total compensation is more than the dollars you receive in your paycheck. - To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. - This tool provides a comprehensive view of benefits and more that are offered to prospective employees. Contact Details If you have questions or require any accommodations to participate in the application or interview process please contact: Sierra Biddy at Sierra.Biddy@health.mo.gov

Role Description CCA is hiring full-time virtual Care Coordinators to support a growing population of medically complex patients with cardiac conditions, primarily congestive heart failure (CHF). This role is integral to our population health initiatives — proactively supporting at-risk patients with data-informed outreach, continuity of care, and patient-centered engagement. This role will focus on supporting Principal Care Management (PCM), Chronic Care Management (CCM), and Transitional Care Management (TCM) services via telephonic outreach and technology-enabled documentation platforms. Care Coordinators work collaboratively with a team of Registered Nurses and Cardiologists, escalating clinical concerns and complex care needs as appropriate. This position does not require RN licensure, but candidates must have strong clinical acumen, attention to detail, and the ability to navigate complex care environments. Key Responsibilities - Conduct structured telephonic outreach to CHF patients and other complex cardiac patients - Maintain a caseload of assigned patients, using risk stratification to prioritize care - Complete initial assessments and timely follow-ups addressing current symptoms, medication regimen and adherence, functional and psychosocial status - Assess home safety and social determinants of health (SDOH) barriers, including transportation, food insecurity, housing instability, and caregiver support; escalate resource needs where appropriate - Advance care planning needs and specialty care follow-up - Review and act on population health dashboards to address care gaps (annual wellness visits, missing labs, lack of symptom monitoring, etc.) - Provide ongoing patient education and promote evidence-based self-management strategies for CHF - Monitor for signs of worsening conditions or gaps in care, and escalate as needed - Support transitional care follow-up within 48 hours post-discharge, focusing on medication reconciliation, red-flag symptom screening, and appointment scheduling - Document time, interventions, care plans, and patient goals in the care management platform in alignment with CMS billing standards - Maintain proactive communication with RNs, Cardiologists, PCP offices, and other clinical partners Scope of Work – Limitations This role is non-clinical in license and does not include: - Clinical assessment or medical diagnosis - Medication prescribing or adjustments - Interpretation of diagnostic results (labs, imaging, EKGs, etc.) - Clinical triage or emergency response - Home visits or in-person patient contact - Billing or coding responsibilities beyond required documentation All clinical decision-making, care plan authorization, and treatment recommendations are made by licensed providers and/or supervising RNs. Qualifications - Active Medical Assistant (MA) certification or equivalent clinical credential (e.g., CNA, EMT, CHW with experience) - Minimum 2 years of experience in care coordination, case management, or ambulatory care - Strong interpersonal communication skills and ability to build rapport by phone - Familiarity with CMS PCM, CCM, and/or TCM program requirements - Technologically proficient with care coordination software or EHRs - Ability to work independently and efficiently in a remote environment Preferred - Knowledge of chronic conditions, especially heart failure and associated comorbidities - Based in or familiar with the Dallas/Fort Worth region - Bilingual (Spanish/English) Position Details - Employment Type: Full-Time, W-2 Contract - Schedule: 40 hours per week, Monday–Friday (flexible business hours) - Compensation: $26–$32/hour (based on experience and qualifications) - Work Environment: 100% Remote (Dallas/Fort Worth area preferred) - Potential for ongoing engagement or full-time employment for the right candidate - Must have a dedicated, private workspace suitable for handling PHI, a secure internet connection, and comply with HIPAA and patient privacy policies at all times

Role Description - Complete initial diagnostic assessments on all patients assigned to determine treatment needs, utilizing the assessment data to support a DSM V preliminary diagnosis. - Refer patients or family members to community resources or specialists when a need is identified in the assessment process. - Educate patients about crisis planning, and how to access crisis services, including the 988 Suicide & Crisis Lifeline. - Maintain effective and timely documentation. - Formulate appropriate treatment plans along with consumers and families, as appropriate. - Provide individual, group, and family therapy, utilizing basic therapeutic models and theories according to consumer needs as stated in the treatment plan. - Demonstrate the ability to recognize the elements of a crisis state and know how to deescalate or resolve the situation. - Effectively collaborate with treatment team members and outside sources in the delivery of clinical services. - Provide support and education for consumers and family members. - Evaluate the consumer for discharge planning. - Facilitate services that prevent commitment. - Adhere to professional code of ethics. - Effectively demonstrate the application of adult and child/adolescent specific competencies. - Assist with seclusion and restraint per AltaPointe policy and procedures. Qualifications - Licensure required: LPC, LMFT or LCSW - Master’s degree in a mental health discipline; 23 years of age; valid driver’s license; successful completion of a practicum as part of the requirements for the degree or has six (6) months of post master’s level clinical experience supervised by a master’s level clinician with two years of postgraduate clinical experience. - Knowledge in adult and children/adolescent specialty to be attained within six (6) months of employment: - Knowledge of psychiatric disorders in the adult and children/adolescent population. - Growth and development of consumers related to intellectual, emotional, spiritual and physical aspects. - Knowledge of behavior management, crisis intervention and interventions common to acute psychotic consumers, as well as non-violent crisis intervention practice. - Basic knowledge of Senior Adult issues. - Knowledge of cultural diversity. - Knowledge of psychiatric rehabilitation principles. - Family dynamics and parenting issues. - Effects and treatment of physical, sexual, and emotional abuse and neglect. - Available community resources for the adult and child/adolescent populations. - Knowledge of educational methods appropriate to adults and child/adolescent psychiatric disorders. - Ability to maintain accurate and timely records for each patient. Requirements - Seeks clinical supervision and consultation needs. - Accepts and employs suggestions for improvement. - Actively works to enhance skills. - Documents in a timely fashion per AltaPointe policy. - Documents appropriate, complete, and clinically comprehensive mental health assessments. - Documents measurable and specific goals in the treatment plan. - Documents legibly and includes credentials with signatures. - Documents in a clear and concise manner, types of consumer problems, treatment goals addressed, services and techniques used. - Documents case disposition, case closings, follow-up and referrals. - Effectively manages caseload based on consumer needs. - Meets AltaPointe productivity standards. - Courteous and respectful toward consumers, visitors and co-workers. - Treats others with care, dignity and compassion. - Respects others’ privacy and confidentiality. - Assists others as needed. - Personal values don’t inhibit ability to relate and care for others. - Is pleasant, gentle and calm with others. - Is sensitive to others’ needs, expectations and individual differences. - Works in a cooperative manner with other AltaPointe employees and guests. - Actively participates in Performance Improvement activities. - Actively participates in AltaPointe committees as required. - Follows AltaPointe policies and procedures. - Accesses appropriate community resources according to consumer needs. - Completes assigned tasks in a timely manner. - Maintains requirements of license renewals, if applicable, and attends required in-services and workshops. - Utilizes the time keeping system, documenting time worked and Paid Time Off and signing off on timecard according to AltaPointe’s policies.

• Identify, research, and engage prospective cell and gene therapy manufacturers • Conduct outbound outreach and lead generation activities • Support initial discovery discussions and build relationships • Support early-stage qualification and shaping of CGT commercialization opportunities • Collaborate closely with Commercial Operations, Legal, Finance, and Operations teams