Customer Service Representative - Luxury Retail – Remote USA Location: Remote, United States (listed under Austin, Texas; hiring available in 37 preferred residency states) Employment Type: Full-time Work Arrangement: 100% Remote (Work From Home) Salary: Starting at USD $16.00 per hour, plus performance bonus opportunities Job Description: Your potential has a place here with TTEC's award-winning employment experience. As a Customer Service Representative - Luxury Retail working remotely, you'll be a part of bringing humanity to business. #experienceTTEC Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in the United States says it all! Our TTEC Remote CX team has 37 preferred residency states. We are currently not hiring from the following geographies: AK, CA, HI, IL, MT, or outside of the United States. Residents of Colorado, Massachusetts, Maryland, Minnesota, New Jersey, New York, Oregon, Washington, and Washington, D.C. will be considered only based on special business need. What You'll Be Doing Do you have a passion for exquisite, personalized service? Do you have experience providing White Glove Customer Service? In this role, you'll support customers of an iconic global luxury retail brand. You'll make use of your fashion sense and appreciation for exceptional service to help these exclusive customers to shop, resolve questions about their orders and resolve issues with white-glove treatment. During a Typical Day, You'll - Answer incoming communications from customers - Conduct research to provide answers for customers to resolve their issues - Recommend products or services - Closing a sale may be required What You Bring to the Role - An appreciation for high fashion brands and luxury customer service - 1 year or more of customer service experience - 1 year or more post-secondary education OR 2 years equivalent work experience - Recognize and solve problems of mid-to-high level customer service issues - Computer experience - High-speed internet (> 35 Mbps) - While we recommend a USB wired headset, if you have a headset already, you may be able to use that (except for Bluetooth headsets) • Smart phone or another device that runs IOS or Android (iPad etc.) for your daily log-in What You Can Expect - Supportive of your career and professional development - An inclusive culture and community-minded organization where giving back is encouraged - A global team of curious lifelong learners guided by our company values - Base wage starting at $16 per hour plus performance bonus opportunities - And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, and health and wellness incentives. Visit https://www.ttecjobs.com/en/us-employee-benefits for more information. A Bit More About Your Role We're committed to helping you build the skills and confidence to succeed, from day one and throughout your career. Your training experience includes engaging, instructor‑led online sessions that use both webcam video and audio, so you can connect visually with trainers, leaders, and fellow teammates. Webcam participation is expected during all instructor‑led TTEC and client‑required training, either throughout the session or at designated times, and is encouraged during coaching sessions to support meaningful connection and collaboration. Along the way, you'll also have access to individualized coaching and thousands of free courses to support your growth. And while skills can be learned, your caring, supportive nature is what truly sets you apart. At TTEC, you're part of one dynamic, global family that's here to support you every step of the way. You'll report to the Team Lead. We are regularly hiring for this role. You'll contribute to the success of the customer experience and the overall success of the team. About TTEC TTEC is a global consulting, technology, and managed services company that helps brands deliver smarter, more human customer experiences through data, AI, and technology. Our work connects people and brands every day-and it starts with the talent behind the experience. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way. #LI-Remote

• Respond to and resolve queries from our customer’s customers via email • Escalate advanced/complex queries to appropriate internal channels • Continuously improve knowledge of Paddle products and understanding more advanced queries • Collect feedback, report issues, improve processes, and participate in team meetings

• Partner closely with CSMs on renewal strategy execution, ensuring timelines, pricing accuracy, and completeness • Build, maintain, and refine advanced Excel-based pricing models, renewal comparisons, and financial scenarios • Manage vendor quotes, serviceability checks, and tool submissions for renewal and expansion opportunities • Prepare customer-ready renewal summaries, pricing breakdowns, and comparison views that support confident decision-making • Track in-flight renewals, proactively flag risks, and ensure nothing slips through the cracks • Continuously improve renewal workflows, templates, and Excel models to support scale • Take on additional projects as needed to support Customer Success operations and organizational growth

Role Description Medica's Customer Service Representatives are the primary contact for members to resolve service inquiries for claims, enrollment, billing, pharmacy, as well as interpreting contracts and explaining benefits. They work telephonically and are responsible for: - Exceptional levels of service satisfaction - Providing quality service - Service recovery process This position is a 100% inbound customer service environment, with no cold calling or prospecting required. The service recovery process is critical, and our Customer Service Representatives will utilize this process to assist members in complex situations. Our customer service department offers a fast-paced and rewarding environment where you will receive: - 4-6 weeks of paid training - Comprehensive benefits - A supportive environment that fosters continual growth Successful Customer Service Representatives build an amazing base of health plan and health claims knowledge that they leverage for career advancement opportunities throughout the Call Center and other areas of Medica's business. This class has multiple openings and will start on Monday, August 31st, 2026. Training hours are Monday through Friday from 8:00am-4:30pm CST; after training, shifts do change. Our department is open: - Monday-Friday 7:00am CST- 8:00pm CST - Saturdays from 9:00am CST - 3:00pm CST Qualifications - Customer Service experience in a Healthcare related setting preferred - Excellent verbal and written communication skills - Able to deliver high quality service to Medica's members - Ability to interact with the team and support each other in dealing with customer issues - Advanced ability to multi-task and manage time efficiently - An ability to identify process improvements, provide mentor and peer feedback, and develop knowledge of multiple products and platforms - Demonstrated ability to learn quickly and respond well to a rapidly changing industry and operational environment Requirements - High School Diploma, GED or equivalent; equivalent work experience will be considered in lieu of educational requirement - 2+ years of customer service experience - Schedules after training vary based on business need and may include: - 8:00am-5:00pm - 9:00am-5:30pm - 9:30am-6:00pm - 10:00am-6:30pm CST (shift differential incentives are offered for this later shift) - 10:30am-7:00pm CST (shift differential incentives are offered for this later shift) - 11:30am-8:00pm CST (shift differential incentives are offered for this later shift) - 12:00pm-8:30pm CST (shift differential incentives are offered for this later shift) - 12:30pm-9:00pm CST (shift differential incentives are offered for this later shift) - *Schedules may include Saturday shifts from 9:00 am - 3:00 pm based on business needs.* - This position is a Remote role. - To be eligible for consideration, candidates must have a primary home address located within any state where Medica is registered as an employer - AR, AZ, FL, GA, IA, IL, KS, KY, MI, MN, MO, ND, NE, OK, SD, TN, TX, VA, WI. Benefits - Competitive medical, dental, vision - PTO - Holidays - Paid volunteer time off - 401K contributions - Caregiver services - Many other benefits to support our employees