Role Description We are looking for a Reservations Agent to join our dynamic team! As a Reservations Agent, you will be responsible for providing exceptional customer service and assisting guests in booking their stay with us. The ideal candidate is energetic, passionate about hospitality, and possesses exceptional communication and organizational skills. You must have a positive attitude, be detail-oriented, and have the ability to multitask in a fast-paced environment. If you're looking for an opportunity to showcase your talent and grow with a leading company in the hospitality industry, we invite you to apply today! Qualifications - High school diploma or equivalent - Previous experience in hospitality or customer service preferred - Strong communication and interpersonal skills - Ability to multitask in a fast-paced environment - Excellent organizational skills and attention to detail - Basic computer skills and experience with reservation software - Ability to work flexible hours, including weekends and holidays - Positive attitude and willingness to learn and grow in the role Benefits - Multiple Tiers of Medical Coverage - Dental & Vision Coverage - 24/7 Teledoc service - Free Maintenance Medications - Pet Insurance - Hotel Discounts - Tuition Reimbursement - Paid Time Off (vacation, sick, bereavement, and Holidays) - 401K Match

• Handle inbound calls and guest inquiries across direct sites and OTAs. • Convert leads by promoting travel insurance, concierge services, and extended stays. • Create, update, and document reservations accurately in the system. • Collect deposits and final payments and assist with payment issues. • Deliver knowledgeable service regarding the properties and area. • Communicate reservation updates to internal teams.