Delegate CX
LET'S GROW!
Reservations Agent
Location
Philippines
Posted
15 days ago
Salary
₱45K - ₱50K / month
Seniority
Mid Level
High School2 yrs expEnglish
Job Description
Reservations Agent
Delegate CX
• Handle inbound calls and guest inquiries across direct sites and OTAs. • Convert leads by promoting travel insurance, concierge services, and extended stays. • Create, update, and document reservations accurately in the system. • Collect deposits and final payments and assist with payment issues. • Deliver knowledgeable service regarding the properties and area. • Communicate reservation updates to internal teams.
Job Requirements
- High school diploma or equivalent; a bachelor’s degree is a plus.
- At least 2 years of experience in a hospitality, call center, or customer-facing role.
- Previous experience in vacation rentals, hotels, or guest services is a strong advantage.
- Property management experience is considered a strong plus.
- Must be fluent in English with excellent spoken and written communication.
- Able to work during U.S. business hours and weekends.
- Proficient with Guesty, Teams, Outlook, and OTA platforms.
- Dependable, empathetic, and motivated to contribute to a positive guest experience.
Benefits
- Industry-leading salary packages
- Permanent work-from-home setup
- Company equipment provided
- Internet stipends upon regularization
- HMO Coverage
- PTO credits and service incentive leaves
- Major spring and winter company live events
- Monthly employee appreciation virtual events
- Company-provided career skills training courses
- A company culture focused on your personal and professional growth
