• Answer incoming calls and maintain expected availability in a queued environment • Meet productivity and call handling goals consistently • Provide superior service by responding to member inquiries about account activity, programs, policies, and procedures • Return calls promptly for escalated issues and ensure all follow-up actions are completed accurately and efficiently • Achieve established sales goals by cross-selling credit union products and services • Promote products and services in alignment with marketing initiatives • Process various member transactions, such as transfers, loan payments, and stop payment • Act as a troubleshooter for online banking and payment services • Attend department meetings and training sessions. Stay updated on policies, procedures, and promotions.