Your Finances Mean the World to Us®
Member Service Representative I
Location
Virginia
Posted
1 day ago
Salary
0
Seniority
Junior
Job Description
Member Service Representative I
State Department Federal Credit Union
• Answer incoming calls and maintain expected availability in a queued environment • Meet productivity and call handling goals consistently • Provide superior service by responding to member inquiries about account activity, programs, policies, and procedures • Return calls promptly for escalated issues and ensure all follow-up actions are completed accurately and efficiently • Achieve established sales goals by cross-selling credit union products and services • Promote products and services in alignment with marketing initiatives • Process various member transactions, such as transfers, loan payments, and stop payment • Act as a troubleshooter for online banking and payment services • Attend department meetings and training sessions. Stay updated on policies, procedures, and promotions.
Job Requirements
- One year customer service experience with proven sales and service skills
- High School Diploma or equivalent
- Ability to handle a high volume of inbound calls efficiently
- Professional phone manner and good, clear speaking voice
- Ability to communicate effectively orally, with demonstrated listening skills
- Demonstrated resourcefulness and analytical skills
- Ability to utilize a Windows software environment
- Accurate typing of 35 w.p.m. desired
- Ability to write effectively with attention to grammar and composition
- Good organizational and time management skills
Benefits
- Health, dental, and vision insurance within the first 30 days of employment
- Matched 401(K) plan with up to 4% SDFCU contribution
- Paid Holidays: Enjoy 12 paid holidays a year, including your birthday
- Flexible Work Options: Potential work-from-home options after the introductory period
- Generous Paid Time Off: Ample vacation and personal days to maintain a healthy work-life balance
- Tuition Reimbursement: Support for your ongoing education and career development
- Parking Incentives: Financial incentives for your daily parking
- Comprehensive Insurance: Access to excellent medical, dental, and vision insurance packages
- Gym Reimbursement: Stay healthy with our gym membership reimbursement program
- Team Bonding: Participate in company and team bonding events that foster a collaborative work environment
