Data for Engineers
Technical Support Engineer – Java, .NET
Location
California
Posted
12 hours ago
Salary
$72K - $90K / year
Seniority
Senior
Job Description
Technical Support Engineer – Java, .NET
New Relic
• This role specifically will need to be a technical leader in the Java and .Net APM agents and Alerts (or able to ramp up quickly), eventually jumping in with agents such as Node, GO, PHP, Python • Support New Relic customers by solving complex installation, configuration, and data exploration requests • Increase your skill set through additional training and exposure to other programming languages featured in our product suite • Advocate for our customers to our Product Organization by providing feedback on feature requests and bugs to improve the customer experience • Contribute to both internal and customer-facing documentation and Knowledge Centered Support (KCS) • This opening is for a position working day shift hours of 8am-5pm PT Mon-Fri. You may be located in ET, CT, MT or PT time zones and committed to working PT hours. Working occasional weekend days or holidays may be required on an as-needed basis
Job Requirements
- Knowledgeable in troubleshooting programming languages and network essentials
- Familiar with AWS and containerization technologies such as Docker and Kubernetes
- Experience building, maintaining, and/or testing applications in an enterprise environment
- Can demonstrate well-developed troubleshooting skills and can get creative when the answer is not obvious
- You exhibit a high level of empathy—even with customers who are having a bad day
- A passion for sharing your knowledge for the benefit of those around you, demonstrating a true growth mentality that encourages teammates to seek you out as a mentor
Benefits
- healthcare
- dental
- vision
- parental leave and planning
- mental health benefits
- 401(k) plan and match
- flex time-off
- 11 paid holidays
- volunteer time-off
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