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New Relic

Data for Engineers

Technical Support Engineer – Java, .NET

Backend EngineerSoftware EngineerFull TimeRemoteSeniorTeam 1,001-5,000Since 2008H1B SponsorCompany SiteLinkedIn

Location

California

Posted

12 hours ago

Salary

$72K - $90K / year

Seniority

Senior

Job Description

Technical Support Engineer – Java, .NET

New Relic

• This role specifically will need to be a technical leader in the Java and .Net APM agents and Alerts (or able to ramp up quickly), eventually jumping in with agents such as Node, GO, PHP, Python • Support New Relic customers by solving complex installation, configuration, and data exploration requests • Increase your skill set through additional training and exposure to other programming languages featured in our product suite • Advocate for our customers to our Product Organization by providing feedback on feature requests and bugs to improve the customer experience • Contribute to both internal and customer-facing documentation and Knowledge Centered Support (KCS) • This opening is for a position working day shift hours of 8am-5pm PT Mon-Fri. You may be located in ET, CT, MT or PT time zones and committed to working PT hours. Working occasional weekend days or holidays may be required on an as-needed basis

Job Requirements

  • Knowledgeable in troubleshooting programming languages and network essentials
  • Familiar with AWS and containerization technologies such as Docker and Kubernetes
  • Experience building, maintaining, and/or testing applications in an enterprise environment
  • Can demonstrate well-developed troubleshooting skills and can get creative when the answer is not obvious
  • You exhibit a high level of empathy—even with customers who are having a bad day
  • A passion for sharing your knowledge for the benefit of those around you, demonstrating a true growth mentality that encourages teammates to seek you out as a mentor

Benefits

  • healthcare
  • dental
  • vision
  • parental leave and planning
  • mental health benefits
  • 401(k) plan and match
  • flex time-off
  • 11 paid holidays
  • volunteer time-off

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