The Referral Management Coordinator maintains high standards for quality and an exceptional patient experience in accordance with Concentra’s policies, procedures and applicable regulations. The Referral Management Coordinator processes referrals requests and authorizations while working closely with physicians, employers and payors. Customer services is a top priority in order to achieve a positive impact on the cost and quality of care rendered to injured employees. First point of escalation for all case related issues requiring guidance Responsible for daily completion of assigned patient referrals, while meeting production requirements Reviews, processes and supports Specialist referral requests by Concentra sites as defined by the market Obtains authorization for Specialist referrals and schedules appointments accordingly Ensures that appropriate networks and Concentra Advanced Specialists are used when applicable Provides all necessary information such as medical records, prescriptions, etc. to payor Communicates with stakeholders, payor, employer, and patient as appropriate Records all appropriate information via OA/CR module of OccuSource per Concentra policy Builds relationships with provider, employer and payor communities Identifies trends or patterns in missed capture and opportunities to gain capture; communicates these ideas and trends to Lead and Supervisor Handles calls according to the call guidelines of the department Participates in quality assurance processes including but not limited to the audit program, case reviews and training sessions

• Provide high-level legal support to a team of attorneys • Manage all aspects of the professional responsibilities of the assigned attorneys • Editing, proofreading and processing legal documents upon request of assigned attorneys • Maintains legal files (both paper & electronic), organizes and files documents in designated order • Updates project information, scans and organizes legal files • Manages document deliveries and tracks final executed documentation • Receives and evaluates telephone calls for supported attorneys • Communicates with clients, opposing counsel, courts, and liaisons • Collaborates and works with Administrative Support Coordinators, Paralegals and other legal support team members • Assists with overflow work and other special projects assigned

• Responding to customer inquiries and resolving issues via email and live chat • Utilizing internal tools to address and take ownership of customer concerns • Collaborating with other departments to escalate and resolve complex queries • Working closely with our diverse international team

• This position is responsible for counseling and educating the customer on all moving-related service needs. • This position’s main purpose is to liaison between the customer, client, Suddath Account Manager and all service providers with an overall goal of creating an exceptional experience. • Perform introductory and pre-move counseling call meeting the client’s SLA. • Perform, with the customer moving, all pre-move calls, pack/load/delivery calls, etc. • Manage the day-to-day customer service needs of all customers and clients. • Provide clear communication, both verbal and written to all customers and clients. • Provides timely and accurate information in response to incoming customer phone and email messages. • Analyze survey results to identify items outside of the client policy and communicate those with the customer or seek exception approval from the client when appropriate. • Process customer files according to established client policies. • Ensure proper COD collection is obtained for overages. • Update and maintain operating system with accurate and timely data in all platforms, including the client’s management system. • Perform daily workflow tasks and ensure all contact points are made on each move within the assigned timeframe. • Obtain actual services rendered (i.e. weight, labor, etc.) prior to delivery and communicate with the client or customer any additional COD charges outside the client’s relocation policy. • Timely management of the collection of these overages prior to delivery. • Maintain acceptable post-move survey scores that align with client SLA’s and/or Suddath internal goals and SLA’s.