Tier II Engineer

EngineerEngineerFull TimeRemoteMid LevelTeam 1,001-5,000Since 2002H1B SponsorCompany SiteLinkedIn

Location

Florida

Posted

11 hours ago

Salary

0

Seniority

Mid Level

Associate Degree2 yrs expEnglishTCP/IP

Job Description

Tier II Engineer

Hotwire Communications Ltd

• Monitor production network environment using a combination of monitoring tools to ensure availability. • Work with Business customers, Residential customers and techs in the field installing new services via phone. • Troubleshoot issues remotely with customers and technicians in the field • Coordinate onsite dispatch of Telecommunication vendor repair services. • Respond to automated alerts from monitoring tools according to procedure. • Use diagnostic tools to ascertain level and criticality of problem. • Discover faults and conditions in a proactive manner. • Diagnose cause where appropriate and resolve expeditiously. • Escalate issues and problems according to procedures and best judgment. • Perform periodic health checks of systems. • Use judgment and knowledge of networking, systems, and SMS applications to identify problems as they occur and decide on best course of action to resolve. • Diagnose problems and resolve in an expeditious manner. • Work with Engineers to resolve production problems. • Responsible for configuring and maintaining monitoring tools. • Answering direct phone calls from customers

Job Requirements

  • Knowledge of TCP/IP.
  • Knowledge of ISP.
  • Knowledge of Routers and Network Protocols (Cisco) such as OSPF, BGP, MPLS.
  • NOC / Process writing skills or training a plus
  • Experience in Monitoring Theory / Implementation a plus
  • Experience in Customer Service.
  • Experience in current Internet network hardware and software technologies.
  • Diagnostic experience of a variety of monitoring applications such as SolarWinds, Nagios
  • Minimum of 1-2 years of experience in a Help Desk or high volume call center preferred.
  • Minimum of 2 years of experience working in IT Operations including knowledge of common tools, methods, and techniques
  • Minimum of 2 years of progressively responsible work experience in networks and/or server monitoring

Benefits

  • Comprehensive Healthcare/Dental/Vision Plans
  • 401K Retirement Plan with Company Match
  • Paid Vacation, Sick Time, and Additional Holidays (including your Birthday!)
  • Paid Volunteer Time
  • Paid Parental Leave
  • Hotwire Service Discounts – for employees who live on a property serviced by Hotwire.
  • Discounted service offerings are provided for high-speed internet, video service, phone, and security service
  • Employee Referral Bonuses
  • Exclusive Entertainment Discounts/Perks

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