Student Enrollment Coordinator – High School Study Abroad
Location
Washington
Posted
1 day ago
Salary
$45K - $60K / year
Seniority
Entry Level
Job Description
Student Enrollment Coordinator – High School Study Abroad
CIEE Barcelona
• Grow student enrollment in CIEE's transformative study abroad programs for high school students and recent graduates with effective sales outreach and a goal-driven mindset. • You'll own the entire applicant journey, from initial interest to confirmed participation, proactively guiding students and building trust with students and families every step of the way. • Convey the value and tangible outcomes of study abroad to U.S. high school students and their legal guardians. • Follow a structured sales outreach process to proactively engage interested leads and applicants via phone, text, and email outreach. • Ability to work through a high daily call volume, 20-60 calls per day, depending on the time of year. • Motivate and coach participants and families through the scholarship and application process. • Work with families to overcome barriers associated with studying abroad in high school. • Provide professional and timely customer service to students and parents throughout the entire application process, including program acceptance, confirmation, and pre-departure preparedness. • Host virtual student and parent-facing webinars, presenting to large groups at a time. This requires some evening hours. • Present to students and parents in person at high schools and fairs in your territory. This requires some domestic travel. • Review applications, accept applicants, and convert them to paid participants. • Ensure that financial accounts for participants are accurate and paid in full, and follow up on discrepancies and missing payments. • Use reports within Salesforce (CRM system) to manage your applicant pipeline and reach sales goals. • Maintain accurate records of communication with customers in Salesforce (CRM system). • Provide on-program participant support for all programs throughout the year. • Participate in sales training throughout the year and consistently work to develop your skills as a sales professional. • Flexibility to work some evening hours to reach students and guardians when they're available. • Responsible for providing emergency support during 1-2 travel weekends per year. • Opportunity to earn international travel up to once per year to chaperone student group flights. • Other duties as assigned.
Job Requirements
- Bachelor's degree or international equivalent.
- A minimum of two years of customer service or sales experience.
- The ability to navigate challenging conversations.
- International travel or study abroad experience is a plus.
- Experience working with diverse high school students is a plus.
- Additional language skills beyond English are a plus.
- Excellent verbal and written communication, with the ability to understand and tailor your communication to different audiences.
- Strong organisational skills and attention to detail.
Benefits
- Paid time off
- Parental leave
- Gym Reimbursement Program
- Employee Assistance Program
- Short-term & Long-term Disability
- 6 floating Fridays (based on our eligibility rules)
- CIEE Study Abroad and TEFL Program discounts
- 403(b) Retirement Plan with employer contribution
- Insurance Coverage (life, travel, medical, dental, and vision)
- Flexible Spending Accounts/Health Savings Account (medical and dependent)
- Voluntary Benefits (identity theft protection, pet insurance, accident, and critical illness)
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