The intelligent heart of customer experience.
AI Agent Abuse Prevention Engineer
Location
Arizona + 4 moreAll locations: Arizona | California | Massachusetts | Texas | Washington
Posted
1 day ago
Salary
$200K - $300K / year
Seniority
Lead
Job Description
AI Agent Abuse Prevention Engineer
Zendesk
• Own detection, mitigation, and governance of abuse stemming from AI agents across Zendesk’s products and customer integrations. • Lead threat modeling for AI agent features, integrations, and APIs. • Design and prototype mitigation controls in collaboration with engineering teams. • Build anomaly detection rules, telemetry, and behavioral analytics. • Act as a subject-matter expert for investigations involving AI agents. • Collaborate with various stakeholders for compliance and mitigation support.
Job Requirements
- 10+ years of professional experience in cybersecurity, software engineering, or ML security with demonstrable hands-on experience.
- Deep understanding of application/API security, OAuth/token lifecycle, session management, and modern auth patterns.
- Practical experience with LLMs/agents: understanding of prompt engineering risks, injection attacks, and mitigation approaches for model-based systems.
- Strong track record leading cross-functional technical initiatives and influencing product decisions.
- Excellent communication skills — can translate technical risk into product, legal, and business terms.
- Experience at a SaaS company with a customer support platform.
Benefits
- Competitive salary
- Bonus eligibility
- Flexible work arrangements
- Professional development opportunities
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