• Manage Closed Won processing and order management, ensuring accuracy and timely execution in line with established processes • Build standard quotes in CPQ and process Order Forms, ensuring accuracy, completeness, and compliance with pricing policies and approval requirements prior to deal closure • Own and resolve Deal Desk cases focused on technical and process-related questions, including CPQ, quoting, and account maintenance inquiries • Maintain accurate Salesforce account and order records throughout the deal lifecycle • Monitor the Deal Desk queue and respond to Sales team requests within defined SLAs • Coordinate with Senior Deal Desk team members on complex or escalated cases, flagging issues that require higher-level input • Contribute to the continuous improvement of Deal Desk SOPs, internal documentation, and knowledge resources • Support month-end and quarter-end close activities, ensuring all deals are processed accurately and on time

• Manage Closed Won processing and order management, ensuring accuracy and timely execution in line with established processes • Build standard quotes in CPQ and process Order Forms, ensuring accuracy, completeness, and compliance with pricing policies and approval requirements prior to deal closure • Own and resolve Deal Desk cases focused on technical and process-related questions, including CPQ, quoting, and account maintenance inquiries • Maintain accurate Salesforce account and order records throughout the deal lifecycle • Monitor the Deal Desk queue and respond to Sales team requests within defined SLAs • Coordinate with Senior Deal Desk team members on complex or escalated cases, flagging issues that require higher-level input • Contribute to the continuous improvement of Deal Desk SOPs, internal documentation, and knowledge resources • Support month-end and quarter-end close activities, ensuring all deals are processed accurately and on time

• Handling customer inquiries via chat — you’ll be the link between our courier partners, merchant partners, and end users of the Wolt app • Providing quick and effective feedback, resolving escalations, and managing technical issues • Reviewing and responding to user feedback • Overseeing and managing operations in the cities where Wolt operates • Maintaining a great customer experience and monitoring performance daily • Working on quality assurance (QA) and platform management

Role Description In this role, approximately 70% of your time will be focused on operational execution — order management, quote builds, and Order Form processing — while 30% will be dedicated to more strategic work such as deal support and process improvement. The operational work is the foundation, not the ceiling: as you grow, the expectation is to progressively shift toward more strategic responsibilities, and a strong performer with commercial curiosity can grow toward a Senior Deal Desk Specialist over time. A genuine commercial mindset — thinking about the why behind a deal, not just the mechanics — alongside strong attention to detail and comfort with the technical aspects of Deal Desk tooling (Salesforce, CPQ) are essential to succeed in this role. - Manage Closed Won processing and order management, ensuring accuracy and timely execution in line with established processes. - Build standard quotes in CPQ and process Order Forms, ensuring accuracy, completeness, and compliance with pricing policies and approval requirements prior to deal closure. - Own and resolve Deal Desk cases focused on technical and process-related questions, including CPQ, quoting, and account maintenance inquiries. - Maintain accurate Salesforce account and order records throughout the deal lifecycle. - Monitor the Deal Desk queue and respond to Sales team requests within defined SLAs. - Coordinate with Senior Deal Desk team members on complex or escalated cases, flagging issues that require higher-level input. - Contribute to the continuous improvement of Deal Desk SOPs, internal documentation, and knowledge resources. - Support month-end and quarter-end close activities, ensuring all deals are processed accurately and on time. Qualifications - Experience in Deal Desk, Sales Operations, Revenue Operations, Order Management, or a related operational role. - Hands-on experience with Salesforce required; experience with CPQ tools strongly preferred. - Basic understanding of Quote-to-Cash processes and order management principles. - A genuine interest in the commercial side — you don't need to know it all yet, but you're curious about the why behind a deal (revenue, margin, deadline, risk). - A collaborative, people-first style — comfortable building trust with Sales and stepping in to help on deal reviews when needed. - Highly organized and detail-oriented, with the ability to manage a high volume of tasks accurately during peak periods. - Ability to multitask and prioritize effectively during high-volume periods including End of Month, Quarter, and Year End. - Self-starter with the ability to follow structured workflows while proactively flagging issues and improvement opportunities. - Demonstrates strong automation and AI capabilities. - Writes and speaks fluent English. - Experience working remotely is considered a plus. Requirements - Willingness to work a split day covering both EMEA and AMER working hours. - EMEA-based candidates should be willing to work from around midday through the evening. - AMER-based candidates should be willing to start early — around 07:00 local — to overlap the back half of the EMEA day. Benefits - Work from anywhere. - Flexible paid time off. - Flexible working hours (async). - 16 weeks paid parental leave. - Mental health support services. - Stock options. - Learning budget. - Home office budget & IT equipment. - Budget for local in-person social events or co-working spaces.