• Analyze existing business processes and identify opportunities to automate repetitive operational tasks. • Design, build, and continuously improve AI-powered workflows using modern automation platforms. • Collaborate directly with the business owner to turn operational ideas into practical AI solutions. • Develop and maintain automations across project management, administration, customer communications, and internal workflows. • Build and optimize workflows within ClickUp, including project templates, automations, dashboards, and milestone tracking. • Research and test emerging AI tools to identify opportunities that improve productivity and business performance. • Document processes, workflows, and automation logic to ensure systems remain scalable and maintainable. • Monitor automation performance and recommend ongoing improvements. • Assist with implementing AI-powered customer communication tools, including voice AI and conversational AI applications. • Provide operational support across various business functions as new systems are introduced.

• Design, build, and maintain AI-powered sales automation workflows using Make.com, n8n, OpenAI, Claude, and other modern AI tools. • Analyze the client's existing sales process and identify opportunities for automation and process improvement. • Develop automations covering lead capture, qualification, CRM updates, follow-up sequences, reporting, and internal notifications. • Collaborate closely with the marketing team to ensure automation workflows support lead generation and conversion objectives. • Integrate multiple software platforms and APIs to create seamless business processes. • Assist in the implementation and optimisation of ClickUp workflows and project automation. • Support the development of AI-powered voice solutions and conversational automation where applicable. • Troubleshoot workflow issues and continuously improve automation performance. • Document automation processes and maintain clear technical documentation. • Stay up to date with emerging AI tools, automation platforms, and industry best practices.

Title: Victim Services Specialist Job Description: Job category: Mission Delivery Requisition number: VICTI001691 - Full-time - Remote - Locations Remote Ranson, WV, USA - Pay or shift range: $45,000 USD to $50,000 USD The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons. - Travel required: Yes Job details Description Responsible for maintaining a caseload of victims of alcohol and drugged driving who are in need of short-term crisis intervention, emotional support, grief support groups, and appropriate referral sources for continued long-term needs. Provide court accompaniment and guidance with legal, financial, and medical systems. Work in conjunction with other Victim Services employees to provide consultation and support to victims where needed. Previous victim services/advocacy work with victims of impaired driving crashes is preferred. This is a remote position in which the selected candidate must reside in the Ranson, WV or surrounding area. The salary for this position is $45,000. ESSENTIAL FUNCTIONS: - Utilizing independent judgment, conduct individual needs assessments on victims/survivors of alcohol and drugged driving crashes for emotional support, information, and referrals, implementing beneficial interventions based upon those assessments. - Maintain current assessment of victim’s coping and need for further referrals. - Based upon assessment, create and implement a tailored case management action plan for victims, which may include grief support assistance, crisis intervention, referrals for long-term counseling issues and other basic needs, as well as support group facilitation. - May accompany victims/survivors to justice proceedings as appropriate. Provide advocacy by assisting in the protection and exertion of victims/survivor's rights and educating others about the criminal and civil justice systems. - Conduct community needs assessments and analyzes results to determine the development, facilitation, and implementation of appropriate victim services, programs and events. - Based upon results of community needs assessments, create and implement effective outreach strategies to reach victims and survivors of drunk and drugged driving crashes who may not otherwise be aware of MADD Victim Services. - Utilizing analysis of community needs assessment, establish and utilize a network of key individuals in the legal, medical, and social service systems to facilitate assistance for victims/survivors. Collect and maintain community resource information to share with victims and other Victim Services employees. - Recruit, screen, train, deploy, and recognize volunteers who provide assistance in meeting Victim Service initiatives. - This position will also have a small fundraising goal to support MADD Kansas and will cultivate partnerships with businesses/corporations to secure monetary and in-kind sponsorships and donations. - Maintain accurate case records, statistical information and grant reports for each victim case according to MADD and grant standards and guidelines. May be responsible for grant writing and reporting to grantor and MADD. - Other duties as assigned. POSITION REQUIREMENTS - Bachelor’s degree is required in a human services field of study (i.e. social work, psychology, sociology, criminal justice) with a minimum of one year of experience in victim advocacy (specifically case management) OR grief support work (specifically bereaved individuals due to death) - Equivalent experience that includes experience in victim advocacy (specifically case management) and/or grief support work (specifically bereaved individuals due to death). - Reliable transportation to court attendance is required along with a flexible schedule. - Strong organizational skills, be detail oriented with the ability to prioritize, manage multiple projects and execute in a high-volume environment. - Excellent communication skills with the ability to develop and convey thoughts clearly, logically and concisely both orally and in writing, using appropriate grammar and command of the English language. - Ability to work both independently and with others to resolve issues and maintain composure and professionalism in an environment of changing and/or multiple priorities. - Must be able to work on a time table, meet deadlines, follow instructions and accept direction on given assignments. - Strong work ethic with the ability to maintain a high activity level. - Must have exceptional internal and external customer service orientation. - Must have demonstrated computer skills including Microsoft Excel, Word and Outlook and be familiar with entering data into on-line systems. Should also have basic record keeping and math skills. - Ability to maintain social, ethical and organizational standards in job related activities, at work and in the community. - Ability to maintain workplace confidentiality and take ownership/accountability for own actions and aspects of the job. - Demonstrated commitment, passion and compassion for the mission of MADD. BENEFITS Eligible within first 30-45 days Health, Dental, Vision Retirement 403(b) + employer matching 4 weeks accrued vacation 12 Paid Holidays per calendar year Up to 3 Floating Holidays per calendar year Paid Sick Time Modified Tuition Reimbursement Maternity/Paternity Leave Basic Life, AD&D, Short-Term and Long-Term Disability Insurance covered by Employer FSA, HRA Employee Assistance Program #zr Travel required Yes. 20% Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

• Own generative AI stack including discovery, scaling, and maintenance • Decide on face consistency and models for growing number of characters • Architect solutions rather than duct-taping fixes • Maintain the generative AI output quality across all characters