Role Description The Care Coordinator is the central coordinator of our maternal care program and plays a critical role in ensuring a seamless, supportive experience for the families we serve. As the first point of contact for members, you’ll guide them through their journey with empathy, clarity, and care. You’ll work closely with Maternity Navigators—who serve as maternal health specialists—and other interdisciplinary team members to coordinate care, manage logistics, and proactively engage families. Your role blends operational excellence with a deep commitment to member support, engagement, and retention. Responsibilities - Member Support & Communication - Serve as the first point of contact for members, handling calls, texts, and messages with empathy and professionalism. - Triage communication and direct to the appropriate care team member, including Maternity Navigators, based on the nature of the inquiry. - Establish trust with members by offering timely, thoughtful, and culturally competent support throughout their care journey. - Scheduling & Visit Coordination - Verify member insurance and ensure all required forms (e.g., consent forms) are complete and up to date. - Schedule and confirm enrollment, follow-up, and wraparound visits. - Maintain real-time visibility into care team schedules using our scheduling dashboard, ensuring timely and efficient coordination. - Anticipate member and team needs, minimizing gaps in care and preventing avoidable delays. - Member Engagement & Retention - Build ongoing relationships with members through proactive outreach, check-ins, and reminders that help them stay engaged with their care plan. - Identify and escalate risks to member engagement or satisfaction early, and partner with Maternity Navigators and other specialists to address concerns. - Family Support & Benefits Concierge - Act as a knowledgeable resource for families, helping them navigate non-clinical supports such as childcare resources, transportation, lactation services, WIC, Medicaid benefits, and more. - Maintain a curated list of local and state community resources and ensure members are aware of and able to access services that support their whole-family needs. - Coordinate referrals to external programs and follow up to ensure members received what they needed. Qualifications - High School diploma or equivalent - 1-2 years of experience as a patient care coordinator or community health worker in a fast-paced environment. - At least 1 year of consistent EHR/EMR experience, specifically in scheduling, insurance verification, or revenue cycle settings. - Bilingual in English and Spanish - Experience verifying insurance. - Strong attention to detail and ability to multitask effectively. - Excellent verbal and written communication skills. - Authorized to work and currently residing in the United States. - Ability to take direction, learn quickly, and work independently in a high-growth startup environment. - Highly organized, self-motivated, adaptable, and collaborative. - Passion for healthcare and aligned with our mission to transform maternal care. - Experience with tools such as Spruce (tasks/texting/phone), Acuity (scheduling), Athena (EHR), or RingCentral. Requirements - This is a full-time hourly position with a pay range between $20-$25/hr. Exact compensation will depend on years of direct relevant experience. Benefits - Time Off That Works for You - Recharge with annual paid holidays off. - Salaried (Exempt) Employees: Enjoy unlimited time off after the 90-day introductory period. - Full-Time (Non-exempt) Employees: Receive three weeks of paid time off after the 90-day introductory period. - Comprehensive Health & Wellness Coverage - Medical Insurance: Access top-tier healthcare, covering hospital, surgical, and prescription drug benefits. Coverage begins the first of the following month. - Dental Insurance: Coverage for preventive care, as well as basic and major procedures. - Vision Insurance: Coverage for routine eye exams and eyeglasses. - Security & Future Planning Options - Stock Option Grant: We believe in shared success. - Life Insurance: Financial protection for your beneficiaries. - Disability Insurance: Short-term and long-term coverage in case of illness or injury. - 401(k) Retirement Plan: Opportunity to save for the future.

• Treat clients remotely in your state(s) of licensure on the secure (HIPAA compliant) Talkspace platform • Conduct client sessions using video, audio, and live messaging services • Respond to asynchronous client messages each week, in a timely manner • Complete your required clinical documentation after each client session • Provide therapy services in English and one or more additional languages

• Conduct independent, remote case reviews evaluating medical necessity, appropriateness, or quality of care • Provide evidence-based assessments and written determinations following established clinical guidelines and review criteria • Support case types including: Utilization review, Appeals and hearings, Quality of care and standard of care concerns • Uphold the highest standard of clinical integrity, neutrality, and objectivity

• Conduct intakes and build client-centered, trauma-informed treatment plans • Collaborate with our interdisciplinary team — therapists, PMHNPs, and psychiatrists working together • Maintain timely documentation in our EHR • Support families with education and care coordination, not just the child in the room