• Provide exceptional customer service and build rapport with patients • Serve as our new patient scheduling liaison for 16 clinics across the Chicagoland area and 20+ states virtually for telehealth visits • Manage and schedule new patient appointments and promptly respond to new patient inquiries • Provide support to clinics for scheduling, insurance collection, and billing related questions

• Own high-volume inbound patient and provider communication queues across phone, email, chat, and SMS, responding quickly while maintaining accuracy and professionalism. • Serve as the first point of contact for patients, resolving inquiries in real time without unnecessary handoffs. • Schedule, reschedule, and coordinate appointments accurately, ensuring clean handoffs to GI Providers, Registered Dietitians, and Behavioral Health Providers. • Respond to billing and insurance questions, clearly explaining benefit design and cost-share in a way patients can understand. • Triage clinical questions accurately, manage pharmacy inquiries, and coordinate prescription and refill requests with urgency and attention to detail. • De-escalate challenging interactions with confidence and empathy while documenting all patient interactions accurately in real time. • Proactively identify workflow inefficiencies and suggest improvements that increase speed and patient satisfaction.

• Responsible for providing care coordination (treatment planning, assessment, monitoring, educating, and referral/linking) to individuals identified in the Transitions to Community Living Initiative Special Needs Populations (TCLI) • Work collaboratively with licensed Clinicians, Registered Nurses, and Peer Support Specialists to ensure successful discharge/transition planning/post transition monitoring • Provide care coordination/care management to assigned TCL individuals who may have identified needs with behavioral health, physical health, co-occurring, co-morbid, or multi-morbid conditions • Assess member’s needs who have transitioned into supportive housing to determine if additional support and services are needed for continued independent living • Ensure timely and accurate documentation of all planning and coordination efforts in multiple software platforms and State database systems

Role Description We are on the lookout for a VIP Coordinator to join our VIP Department. - Handle incoming chat messages from VIP players, providing prompt, accurate, and high-quality support. - Ensure professional and customer-oriented communication with players. - Monitor player activity and account status in the CRM system. - Maintain accurate and up-to-date records of player inquiries and account information. - Escalate complex cases to senior specialists or VIP managers when necessary. - Follow company service standards and internal procedures. - Collaborate with CRM, Payments, and Marketing teams as needed. - Inform players about available bonuses, promotions, and personalized offers (based on templates and guidelines). - Represent the company positively and adhere to Responsible Gaming principles. Qualifications - Experience in the iGaming industry: Minimum 6 months (support, customer service, or related roles). - Communication Skills: Strong written and verbal communication abilities; ability to handle chat interactions professionally. - Languages: English — fluent (C1); German— fluent (C1). - Customer Orientation: Ability to work with different player types, including demanding users. - Stress Resistance: Ability to handle a high volume of incoming requests. - Technical Skills: Confident use of CRM systems, chat platforms, Microsoft Office, and internal tools. - Attention to Detail: Accuracy, reliability, and adherence to procedures. - Education: A background in service, marketing, business, or related fields is an advantage. Benefits - Remote work opportunity. - Flexible working schedule. - Interesting product. - Learning opportunities. - Career growth prospects.