• Engage directly with Restream users via live chat, email, and social media to provide fast, friendly, and accurate assistance. • Be an expert on Restream’s platform, staying updated with product changes and live streaming trends to provide informed support and guidance. • Solve user challenges related to livestreaming on platforms like YouTube and Twitch, ensuring creators have all the tools to succeed. • Troubleshoot and escalate technical issues, collaborating with our Engineers for timely resolution. • Advocate for customers and collaborate across teams by sharing user feedback with Product, Engineering, and Marketing. • Contribute to support quality by participating in ongoing learning and team-wide initiatives to improve workflows, support content, and the customer experience. • Foster customer loyalty by proactively sharing tips, best practices, and hidden gems of our product in every interaction.

As a Customer Service Rep I – Claims Alert in Remote, US (Permanent Part-Time), you’ll assist clients calling about insurance claims—primarily auto—while providing empathetic and efficient service. Process and input new first notice of loss insurance claims and inquiry calls

The Customer Care & Logistics Manager is responsible for managing and overseeing the daily operations of the Customer Care team. This role focuses on people management, workflow oversight, service quality, and cross-functional coordination to ensure customer requests are handled accurately and efficiently. Lead, mentor, and coach Customer Care Representatives (CCRs) and CCR Leads to achieve departmental goals. Conduct one-on-one coaching sessions and provide structured feedback to improve performance and engagement. Partner with the Training Department to enhance onboarding, process documentation, and continuing education. Oversee work order (WO) setup and handoff to ensure accuracy in Salesforce. Manage technician scheduling, confirm availability, and coordinate preservice calls. Arrange and monitor travel within budget and profitability guidelines. Review job completion documentation, surveys, and notes for quality assurance. Conduct follow-up and CSAT (Customer Satisfaction) calls; escalate issues when necessary. Verify all job documentation prior to financial transition. Foster a culture of accountability, positivity, and teamwork that aligns with Meridian’s Core Values.

The Insurance A/R Call Center Representative serves as the initial point of contact for customers, addressing inquiries, resolving issues, and delivering high-quality service to ensure a positive customer experience. This entry-level role requires excellent communication skills, attention to detail, and the ability to manage a variety of customer requests through multiple channels, including phone, email, and chat. The Representative works in a performance-driven environment, adhering to established service metrics and standards, while collaborating with other departments to ensure timely and effective resolution of customer concerns. Responds to customer inquiries through phone, email, chat, or other communication channels, providing accurate and timely information. Clarifies and resolves customer issues by identifying their needs, determining root causes, and implementing effective solutions. Escalates complex or unresolved issues to appropriate team members or departments, ensuring prompt follow-up and resolution. Provides triage support for common issues related to platforms, applications, and back-office processes. Documents all interactions accurately and thoroughly in the customer relationship management (CRM) system, ensuring detailed records of inquiries and resolutions. Adheres to quality standards and key performance indicators (KPIs), including productivity, response times, and customer satisfaction ratings. Delivers exceptional customer service by maintaining professionalism, patience, and a customer-focused attitude in all interactions. Contributes to a team-oriented work environment by sharing insights, offering assistance, and collaborating effectively with peers and supervisors. Performs other duties as assigned. Maintains regular and reliable attendance. Complies with all policies and standards.