Role Description As a Player Engagement Agent, you'll serve as the essential link between our clients and the gaming community. Your responsibilities include: - Investigating and delivering prompt, quality responses to players' questions. - Providing valuable feedback to our developers. - Joining a dynamic workspace with continuous growth opportunities. - Making a meaningful impact in the gaming community. Qualifications - Mastery in C1-C2 level French proficiency, with English at B2 level or higher. - Excellent communication skills for effective player support. - Flexibility to adapt to various situations and player needs. - Accountability and reliability in handling player inquiries and issues. - Proactivity in identifying and addressing player concerns. - Proficiency in navigating knowledge bases for efficient support. - Basic troubleshooting skills to assist players with technical challenges. - Availability for full-time work, including weekends (Saturday and Sunday). Requirements - Deliver excellent customer support to players. - Investigate and resolve player inquiries promptly through ticketing, email, or chat. - Assist internal teams with project-related requests, ensuring smooth collaboration. - Gather and deliver player feedback according to established procedures. - Provide translations when required to ensure seamless communication. - Maintain accurate and detailed reports to keep processes streamlined. - Ensure prompt escalation of issues following established procedures. - Contribute to smoother support processes with personalized macros and knowledge base. - Participate in maintaining high-quality standards through the QC process. - Master the gameplay knowledge of our products to serve players better. - Familiarity with Helpshift/Zendesk or other CRM tools for seamless support. - Knowledge of macros customization for streamlined responses. - Experience with MS Office or Google Suite apps for documentation. Benefits - Remote work with all necessary equipment provided, including a computer, keyboard, headset, and mouse. - Option to visit our office at the Global Office Park in Katowice. - Attractive benefits package including private medical care option, My Benefit system, Multisport card, a subsidy for glasses, and the Employee Assistance Program. - Professional development opportunities such as online learning platform, training sessions, and open vacancies exclusively for internal candidates. - Employee referral program with rewards for inviting friends to join. - Unique chance to look behind the scenes of the gaming industry and collaborate with people from all over the world.