Leading MDR provider trusted by some of the world’s top brands to expel adversaries, minimize risk, & build resilience.
Manager, Technical Support Engineering
Location
United States
Posted
4 days ago
Salary
$106.1K - $153.8K / year
Seniority
Senior
Job Description
Manager, Technical Support Engineering
Expel
• manage Expel's TSE team • hire, coach, develop team members • keep SLOs green • handle hard escalations • transform the function to accomplish significantly more by eliminating wasted work
Job Requirements
- Experience managing a technical support or customer engineering team
- A track record of improving how a function operates, not just keeping it running
- Real comfort with AI and automation in operational contexts, not just curiosity
- Enough security knowledge to credibly coach the team and engage on complex issues
- People management fundamentals: regular 1:1s, real feedback, performance management, career development
- The instinct to measure what matters and the willingness to eliminate what doesn't
- Comfort working across teams when the problem lives outside your org
Benefits
- unlimited PTO
- work location flexibility
- up to 24 weeks of parental leave
- excellent health benefits
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