Your one-stop gig shop. Connect to the entire gig economy in a single click.
Chat & Community Support Specialist
Location
Maryland
Posted
3 days ago
Salary
$15 - $21 / hour
Seniority
Senior
Job Description
Chat & Community Support Specialist
NoGigiddy
• Handle live chat inquiries on the NoGigiddy platform and respond within SLA targets • Monitor and respond to user posts in community spaces — Discord, Facebook Group, and social comments • Resolve common issues (offer questions, account issues, navigation help) with accuracy and warmth • Escalate complex or sensitive issues to the appropriate team with full documentation • Contribute to the help center knowledge base • Flag trends in user issues or feedback to the product and content teams • Maintain consistent tone and quality across all support touchpoints
Job Requirements
- No degree required
- Fast, accurate typing — live chat moves quickly
- Excellent written communication — clear and empathetic
- Able to handle multiple conversations simultaneously without dropping quality
- Patient with frustrated users — you de-escalate, you don't match energy
- Familiarity with support or chat tools (Intercom, Zendesk, Crisp, or similar) is a plus
Benefits
- Hourly pay of $15–$21/hr
- Fully remote
- Flexible scheduling across support windows
- Paid training on platform and support tools
- Access to the full NoGigiddy earning opportunity network
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