• Deliver exceptional customer service by assisting clients with travel planning and arrangements. • Serve as a knowledgeable resource, offering recommendations and solutions to enhance client travel experiences. • Ensure smooth coordination between clients, suppliers, and internal teams to guarantee flawless execution of travel plans. • Respond promptly and professionally to client inquiries via phone, email, or chat. • Assist clients in booking flights, accommodations, transportation, and other travel-related services. • Provide detailed information on travel options, including itineraries, pricing, and policies. • Coordinate special requests, such as dietary needs, accessibility accommodations, and VIP services. • Resolve travel issues or changes efficiently, maintaining a high level of client satisfaction. • Collaborate with travel suppliers and partners to secure the best rates and availability. • Maintain accurate records of client interactions and bookings within internal systems. • Stay informed about industry trends, travel advisories, and company offerings.

• Proactively communicate with customers regarding their accounts, including processing payments and addressing outstanding balances. • Respond to customer enquiries about billing, invoices, and payment status in a professional and timely manner via phone and email. • Accurately record and reconcile customer payments within our financial systems. • Investigate and resolve payment discrepancies and billing disputes with a focus on customer satisfaction. • Maintain and update customer account information, ensuring all records are current and accurate. • Prepare and distribute customer invoices and financial statements as required. • Collaborate with the sales and service departments to ensure billing accuracy and resolve account issues. • Adhere to all company policies and financial regulations to ensure compliance.

• Responsible for the contracting, credentialing, and maintenance of professional provider data to support marketing, membership and network contracting across all lines of business. • Building relations with the provider community. • Promoting high quality initiatives to support data integrity. • Accepting ownership and leading highly specialized operational and customer support duties that require independent initiative. • Participating in internal provider meetings and work groups. • Researching problems related to provider credentialing, data and network participation. • Providing training and education to all Blue Cross contracted providers including hospitals, physicians, and other allied professional providers.

• Assisting patients by communicating with insurance payors to determine eligible benefits • Acquiring Pre-Certification(s) when necessary • Communicating the liability to the patient after the Pre-Certification has been obtained • Ensuring the Pre-Service process has been completed in advance of the patient’s arrival • Validating and gathering insurance and demographic information • Interacting with insurance companies to verify benefits and obtain authorizations • Performing Pre-Service collection estimation functions and communicating patient liability