Role Description We are looking for a hands-on AI Automation Engineer to help drive AI-enabled transformation across the Client Experience organization. This role will design, build, and scale AI agents and automation solutions that improve customer interactions, increase efficiency, and solve complex business problems. The ideal candidate enjoys both technical AI development and end-to-end ownership — from identifying opportunities and building solutions to deployment, measurement, and continuous improvement. Responsibilities - Design, build, and deploy AI agents and automation workflows that support Client Experience use cases across Support, Services, and Customer Success. - Develop multi-step automation solutions that integrate with internal systems using APIs and other integration methods. - Partner with stakeholders to identify, prioritize, and execute high-impact AI and automation opportunities. - Translate business problems into scalable technical solutions that are maintainable and aligned with enterprise architecture. - Work closely with Product, Engineering, IT, Security, Support, and Services teams to align requirements, timelines, approvals, and delivery. - Support responsible AI deployment by documenting data flows, access controls, and solution architecture for governance, privacy, and compliance review. - Define and track success metrics such as automation rate, resolution improvement, efficiency gains, and customer outcome improvements. Qualifications - Required Qualifications - 2–5 years of experience in a technical role within the technology industry. - Hands-on experience building, coding, or implementing AI and automation solutions. - Experience working with APIs and integrating systems in a production environment. - Strong understanding of how AI can be applied to real-world business use cases. - Ability to deliver projects from concept through execution while working cross-functionally. - Strong communication skills with both technical and non-technical stakeholders. - Experience partnering with IT or Security teams on approvals, governance, or implementation processes. - Preferred Qualifications - Experience building AI agents, copilots, or workflow automation solutions. - Familiarity with customer support, customer success, or client experience workflows. - Experience with AI platforms, LLMs, or automation tools. - Background in technical project or program management. - Experience working in regulated or enterprise environments with security requirements. Benefits - Competitive compensation. - Flexible workplace. - Comprehensive benefits. - Opportunities for professional growth. What Success Looks Like Success in this role means AI agents and automation solutions are deployed, adopted, and delivering measurable improvements in efficiency, automation, and customer outcomes. The role will also help build strong partnerships across business and technical teams while maintaining a scalable pipeline of high-impact AI use cases.