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Delegate CX

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Support Specialist

Customer SupportCustomer SupportFull TimeRemoteMid LevelTeam 11-50H1B No SponsorCompany SiteLinkedIn

Location

Philippines

Posted

7 days ago

Salary

₱40K / month

Seniority

Mid Level

Bachelor Degree2 yrs expEnglish

Job Description

Support Specialist

Delegate CX

• Serve as the primary point of contact for property managers using the platform • Respond promptly to customer inquiries via email, chat, and phone • Assist users in navigating dashboards, reports, and data visualization tools • Troubleshoot platform issues and escalate technical concerns when necessary • Provide onboarding support and training to new clients • Analyze market trends and competitor activity across Airbnb, VRBO, and other vacation rental platforms • Provide recommendations based on available analytics and benchmarking data • Assist property managers in tracking portfolio performance and identifying growth opportunities • Support revenue management initiatives through data-driven insights • Maintain accurate customer records and support documentation • Document customer interactions, resolutions, and feature requests • Collaborate with Product, Engineering, and Customer Success teams to improve the customer experience • Contribute to knowledge base articles, training materials, and support resources

Job Requirements

  • College degree in Marketing, Business Administration, or any related field
  • 2+ years of experience in Customer Support, Property Management, Vacation Rentals, Hospitality, Revenue Management, or Data Analytics
  • Strong understanding of short-term rental platforms such as Airbnb and VRBO
  • Experience interpreting performance metrics and market data
  • Excellent written and spoken English
  • Experience working with short-term rental analytics platforms
  • Knowledge of revenue management and dynamic pricing strategies
  • Familiarity with property management systems (PMS) and channel managers
  • Experience supporting professional property managers or hospitality operators

Benefits

  • Industry-leading salary packages
  • Permanent work-from-home setup
  • Company equipment provided
  • Internet stipends upon regularization
  • HMO Coverage
  • PTO credits and service incentive leaves
  • Major spring and winter company live events
  • Monthly employee appreciation virtual events
  • Company-provided career skills training courses
  • A company culture focused on your personal and professional growth

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