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Voucher Processing & Redemption Specialist
Location
United States
Posted
103 days ago
Salary
0
No structured requirement data.
Job Description
Voucher Processing & Redemption Specialist
Calstart
The Voucher Processing & Redemption Specialist (VPRS) is focused on supporting multiple state and municipal sponsored voucher programs that CALSTART administers. The VPRS’ responsibilities include: Efficient processing and management of numerous vouchers Ensuring data accuracy across multiple sources & systems Complying with state agency and company policies Exhibiting excellent emotional intelligence (EQ) while managing multiple internal and external stakeholders (e.g., applicants, dealers, Original Equipment Manufacturers (OEMs)) to quickly resolve voucher discrepancies Key Responsibilities include: Voucher Processing: Thoroughly review voucher applications for eligibility, data accuracy, completeness, and compliance with program guidelines, policies, and procedures in a high-volume processing environment. Data Entry and Management: Accurately enter application data into the Voucher Processing systems (e.g., Salesforce), maintain up-to-date records, and perform daily charting (aka digital documentation). Communication: Provide clear and timely written communication with external stakeholders regarding the status of applications, missing or out of compliance documentation, and to outline next steps. Possess an intuitive understanding when to move beyond asynchronous communication (e.g., email) and exhibit a level of comfort speaking directly with stakeholders to troubleshoot and guide them along the application journey. Monitor and respond to programname@CALSTART... program email inquiries. Customer Service: Professionally address inquiries from applicants, dealers, and other external stakeholders, provide pertinent information, both stated and unstated, and anticipating future needs. Reporting: Understand and interpret voucher dashboards and reports on application progress, voucher redemption rates, and program metrics. Process Improvement: Identify opportunities for process improvements and liaise with internal stakeholders to design, test, and implement changes that reduce errors and fix bottlenecks to improve overall program effectiveness. Collaboration: Work closely with the Voucher Processing team, CALSTART staff, and external partners to ensure program success.
Job Requirements
- Bachelor’s degree in business administration, finance, accounting, environmental science, or a related field preferred.
- Minimum of 2 years of experience in administrative roles, data processing, data entry, or customer service.
- Experience in grant management or voucher processing programs is a plus.
- Strong attention to detail, time-management skills, and organizational skills.
- Proficiency in data entry and data analysis.
- Excellent written and verbal communication skills.
- Comfortable working independently with minimal oversight and troubleshooting with given resources.
- Developed interpersonal skills to maintain effective working relationships within multi-team environments.
- Proficiency in program management tools including Microsoft Office Suite (e.g., Excel, Word, Outlook, SharePoint).
- Familiarity with CRM software (e.g., Salesforce) and data management systems.
Benefits
- 100% company paid comprehensive health benefits for Medical, Dental, Vision, Short Term Disability, Long Term Disability and Life Insurance.
- Retirement plan with generous company contributions.
- FSA for Health and Dependent Care.
- 3 weeks of vacation time in the first year of employment.
- 11 paid company holidays.
- Paid sick time.
- Paid family leave.
- More benefits to support personal well-being and professional success.
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