Role Description At GoGlobal, the Business Applications Lead owns the internal business applications stack — CRM, ERP / finance, HRIS, and ticketing — configuring, integrating, and evolving the tools that Delivery runs on every day. This is a hands-on technical leadership role for someone who understands both how the business works and how to make SaaS platforms work for it. You will be the single point of accountability for the availability, configuration, and continuous improvement of these core platforms, translating operational needs into reliable application change while keeping access, audit, and data integrity tight. Sitting within Digital Operations, you partner closely with delivery teams, vendors, and the master-data function to keep the application landscape joined-up and dependable. This role suits a pragmatic systems owner who enjoys both the configuration detail and the bigger picture of how applications connect, and who can lead a small specialist team while staying close to the platforms themselves. As part of this remit, the Business Applications Lead also leads automation and AI adoption across Delivery — identifying where workflows can be simplified or automated, embedding AI-assisted tools into the applications and day-to-day processes teams rely on, and partnering with the Automations function and delivery leaders to prioritise, build, and scale these capabilities responsibly, so that automation and AI measurably improve accuracy, efficiency, and turnaround for clients while remaining secure, well-governed, and genuinely adopted by the people who use them. Responsibilities - Application Portfolio Ownership - Administer and evolve the core business applications portfolio, keeping each platform stable, current, and fit for how Delivery works. - Own configuration, release management, and vendor relationships for each application, including roadmap, renewals, and service levels. - Capture operational requirements from across Delivery and translate them into well-scoped, well-tested application changes. - Integration & Data - Lead integrations between applications — SSO, data synchronisation, and process orchestration — so information flows cleanly end to end. - Partner with Master Data Management (MDM) on master-data flows across applications, protecting consistency and quality. - Adoption & Support - Drive user adoption through clear training, documentation, and responsive day-to-day application support. - Promote consistent, well-governed ways of working across the application landscape as the foundation for scalable, reliable operations. - Security, Access & Compliance - Ensure access controls, audit trails, and segregation-of-duties (SoD) compliance are maintained across all applications. - Work within internal controls and regulatory requirements, supporting internal and external audits with accurate evidence. Qualifications - 8+ years working with business applications, including hands-on SaaS administration and configuration of CRM, ERP / finance, HRIS, or ticketing platforms. - Bachelor’s degree in Information Systems, Computer Science, Business, or a related field (or equivalent experience). - Strong SaaS administration and configuration skills across multiple enterprise applications. - Integration and API fluency — practical experience with SSO, data sync, and process orchestration between systems. - Vendor management experience, including release management, renewals, and service-level oversight. - Strong requirements-gathering skills — able to turn operational needs into clear, testable application changes. - Solid grasp of access controls, audit trails, and segregation-of-duties (SoD) compliance. - Excellent communication skills and the ability to support and train non-technical users. - Comfort working with AI-assisted tools and an openness to AI literacy as the function evolves. Preferred - Experience leading a small team of application specialists. - Exposure to master-data management and data-governance practices. - Relevant platform certifications (e.g. Salesforce, NetSuite, Workday, ServiceNow, or equivalent).

Role Description - Analyze business and functional software requirements to create detailed test cases and scripts. - Design, develop, and execute functional and regression test plans. - Identify, report, and track software defects and issues, ensuring timely resolution. - Perform system integration testing (SIT) and user acceptance testing (UAT). - Document test results and generate detailed test reports. - Ensure compliance with established quality assurance standards and best practices. - Continuously improve testing processes, methodologies, and tools. Qualifications - Bachelor's degree in Computer Science, Information Technology, or a related field. - 10+ years of proven experience as a Functional Tester or Quality Assurance Analyst, with a strong focus on PLM projects. - Solid understanding of the Software Development Life Cycle (SDLC) and various testing methodologies. - Hands-on experience with test management tools (e.g., JIRA, TestRail). - Strong ability to write clear and concise test cases and test scripts. - Excellent analytical and problem-solving skills. - Strong communication and collaboration skills to work effectively with cross-functional teams. Requirements - ISTQB or other relevant software testing certifications. - Experience with Team Center PLM. - Familiarity with automated testing tools (e.g., Selenium, QTP). - Familiarity with Agile or Scrum methodologies.

Role Description The Business Analyst will work remotely in the EST time zone and will be responsible for analyzing and improving business processes within the Insurity Marine Suite (IMS). Qualifications - 5+ years of Business Analyst experience in P&C / commercial insurance. - 1-2 years of hands-on experience in Insurity Marine Suite (IMS) - must be recent (within last 2-3 years). - Strong domain knowledge of marine cargo insurance lifecycle (policies, declarations, certificates, billing, claims). - Experience with PAS platforms (Insurity preferred; Guidewire/Duck Creek/Majesco as secondary). - Strong experience in Agile delivery, Jira/Confluence, and requirements management. - Solid experience in UAT and data validation. Company Description

Role Description IT Business Analyst Expert DHHS Information System and Technology (IS&T) is seeking to hire a Business Analyst (BA) to perform business process analysis, process modeling, functional design, and documents solution recommendations. The BA will provide systems support for automated business applications by serving as a liaison between the business end users and applications developers. This role is a member of a cross-functional delivery team and may at times be asked to support testing, solutioning, technical design or other functions as the team identifies needs. The BA in this role will role model analyst best practices, provide input into process changes and standards, and provide coaching and mentoring to other BAs as directed by leadership. - Collaborate with delivery team members to deliver quality outcomes to business partners - Complete discovery to determine business needs and requirements - Conduct business analysis to recommend technical solutions - Clearly document business user requirements and functional needs - Consult with management on system principles and best practices - Document existing business processes and proposed modified business processes - Document appropriate business rules, policies, and standards - Communicate effectively with both business partners and technical team about the business requirements and development of solutions - Provide technical instruction/assistance on how to use automated applications - Investigates reported system malfunctions and document findings - Provide training to end users - Acts as applications developers' primary point of contact to answer (or follow-up on) workflow and design related questions and issues - Analyzes business system operation/function solutions for feasibility - Documents business system operation/functions and proposed changes/modifications - Participates in system analysis and design - Builds data test files - Performs system testing - Supports business UAT efforts - Set and implement industry best practices with other BAs on the team - Coordinate with leadership on performance evaluations - Coach and mentor other BAs Qualifications - System design and analysis - Needs assessment techniques - Quality service standards - Specification development and writing - Process modeling and diagraming techniques - Requirements elicitation - Facilitation to solve problems - Conveying users' perspective to technical people in technical language and technical perspective to users in non-technical language - Using logic and analysis to identify the strengths and weaknesses of different approaches - Conducting tests to determine whether equipment, software, or procedures are operating as expected - Reorganizing information to get a better approach to problems or tasks - Ability to communicate information to others, orally and in writing