Senior Digital Officer
Location
United Kingdom
Posted
1 day ago
Salary
£43.7K - £48.0K / year
Seniority
Senior
Job Description
Senior Digital Officer
London Borough of Barking and Dagenham
• join the Customer Experience Team to create excellent digital service delivery for residents • work alongside software engineers to aid in capturing requirements and translating them into end-to-end user journeys • assist customers by monitoring feedback and addressing online account or form related issues
Job Requirements
- keen interest in improving online customer journeys
- skills in website content writing and management including an understanding of accessibility
- experience in CRM and digital form UCD and UX
- customer and service process improvement
- service design and business analysis
Benefits
- great employee scheme
- defined career pathway
- opportunities to learn new skills at every turn
- excellent pension scheme
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