Conduct online medical research of Motor Vehicle Accident claim and Health Insurance claims using EnableComp’s proprietary software, systems, and tools, as well as other online medical websites. Research, request, acquire, and review medical records, provider notes, explanation of benefits and any other supporting documentation necessary for knowledge of account information. Utilizing information to manage claim life cycle and accurately communicate insurance carriers. Review accounts take steps to resolve for payment by contacting payers for claim status, rebilling when necessary, and escalating issues when needed. Responsible for thorough and timely claim and resolution for HI/GI account receivables. Review and Resolve denied claims by submitting corrected claims and filing appeals. Communicate with various parties to discuss coordination of insurance benefits, claim status, and additional needs to facilitate claim adjudication. Review and analyze health insurance remittance to ensure proper claim adjudication, work with payers to resolve underpayments. Identify and alert leadership of denial trends to assist in denial prevention efforts. Other duties as required. High School Diploma or GED required. Associate or bachelor’s Degree preferred. 2+ years’ experience in healthcare field working in billing or collections. EMR/Billing system experience required. 2+ years’ client facing/customer services experience. 1+ years’ experience with Health Insurance/Government Insurance claim resolution required. Must have strong computer proficiency and understand how to use basic office applications, including MS Office (Word, Excel, and Outlook). Intermediate level understanding of insurance payer/provider claims processing and subsequent data requirements in relation to motor vehicle claims Intermediate level understanding of Health Insurance/Government insurance claims processing Basic level understanding of MVA legal requirements An equivalent combination of education and experience will be considered. Regular and predictable attendance. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions. Practices and adheres to EnableComp’s Core Values, Vision and Mission. Proven ability to meet and/or exceed productivity targets and goals. Maintains a professional image and provides excellent customer service. Maintains stable performance under pressure or opposition. Handles stress in ways to maintain relationships with all stakeholders. Must be a self-starter and able to work independently without direct supervision. Proven written and verbal communication skills. Strong analytical and problem-solving skills. Proven experience working with external clients; strong customer service skills and business acumen. Attend weekly team meetings to discuss updates/changes such as new hospital procedures or current client issues. Communicate any issues through the manager including, but not limited to, systems errors, questions for other departments, HIPAA questions. Constantly operates a computer and phone.

• Act as the first point of contact to assist customers with all aspects of our software via phone, chat, email, and screen-sharing sessions • Become a product expert and develop creative solutions and workflows that best meet customer needs • Prevent escalations and de-escalate customers by leveraging support tools and resources such as the Salesforce Support Console, internal chatbot, as well as in-depth testing to efficiently resolve cases • Provide comprehensive technical solutioning directly to ServiceTitan’s customers to resolve customer issues with high quality and speed.

• Act as the first point of contact to assist customers with all aspects of our software via phone, chat, email, and screen-sharing sessions. • Become a product expert and develop creative solutions and workflows that best meet customer needs. • Prevent escalations and de-escalate customers by leveraging support tools and resources such as the Salesforce Support Console, internal chatbot, as well as in-depth testing to efficiently resolve cases. • Provide comprehensive technical solutioning directly to ServiceTitan’s customers to resolve customer issues with high quality and speed.

This role involves supporting all BioMed customers through multiple channels. Database maintenance Direct mail Email Facebook Health History support Modifications/Data Entry Mobile App support Phone Calls Scheduling appointments Text Web support Operational and Administrative Support: Receive customer communications nationwide. Resolve customer issues directly and/or work with team members to escalate and resolve issues quickly to ensure satisfaction. Exercising confidentiality, independent discretion, and judgement. Prepare reports as requested. List generation, scheduling appointments, request donor card, and any other activities required to support our customers. Develop, coordinate and execute on the response to a customer request including direct contact with a donor or sponsor. Provide excellent customer service during any touch point with donors, sponsors, or internal team members. Operational support and administrative duties using one or multiple systems with little supervision. Personal Responsibilities: Accountable for daily and weekly productivity Attendance Quality Assurance Monthly Reviews Maintaining a professional work environment *This is a work from home position. Hours for this position are 11:45 am to 8:15 pm Central Standard Time, Sunday - Thursday or Tuesday - Saturday. Training hours will be 9:00 am to 5:30 pm Central Standard Time, M-F for approximately 3 months. *It is imperative that you are here during ALL necessary training.