• Obtain, verify, and document accurate medication histories by communicating with patients, caregivers, pharmacies, providers, and other healthcare professionals. • Support pharmacists by escalating medication discrepancies or clinical concerns and ensuring documentation is completed in electronic medical records. • Assist leadership with daily workflow coordination, staffing coverage, team communication, onboarding, training, coaching, and operational support. • Monitor productivity, quality, turnaround time, service expectations, and compliance with company policies, client requirements, and regulatory standards.

Role Description In this role, you will be the first voice new patients hear at Mosaic, guiding them through onboarding by conducting telephone and video consultations, gathering medication history, reconciling prescriptions, and preparing them for a smooth start with our pharmacy. Your work directly supports medically complex and vulnerable seniors across the country, giving them a trusted, empathetic guide from their very first interaction and helping make their medication regimens safer, simpler, and more affordable. What You’ll Do - Serve as the first point of contact for new patients by phone and video, guiding them through onboarding. - Conduct comprehensive medication history interviews and reconcile prescriptions. - Educate patients on Mosaic’s pharmacy services and benefits. - Synchronize medication regimens and schedule the initial medication shipment. - Contact previous pharmacies to coordinate prescription transfers. - Collaborate with prescribers to obtain new prescriptions. - Address patient questions about insurance, costs, and coverage, and support claims processing and third-party billing issues. - Enter prescription details accurately into the pharmacy system for precise, timely medication fulfillment. - Document patient information thoroughly and accurately in the pharmacy management system. Qualifications - Active Virginia Pharmacy Technician license in good standing. - 3 or more years of experience in a healthcare or pharmacy setting with direct patient interaction, such as home health, hospital, primary or specialty care, or pharmacy. - Exceptional communication skills, including empathetic listening and clear verbal and written expression. - High attention to detail and strong organizational skills. - Adaptability in a fast-paced, evolving environment. - Proficiency with pharmacy software and general computer applications. - Availability to work a full-time 8.5-hour shift, Monday through Friday, scheduled between 9:00 a.m. and 6:00 p.m. Eastern, with the exact shift confirmed at hire and occasional overtime based on patient needs. - Must be authorized to work in the U.S. without company-sponsored visa sponsorship. Requirements - 1 to 2 years of call center experience. - Experience collecting medication histories. Benefits - Medical, dental, and vision coverage with prescription benefits, with Company paying 100% of the employee-only premium. - A Health Savings Account with company contributions. - A 401(k) retirement plan with an employer match. - Company-paid life, long-term disability, and accidental death and dismemberment insurance, with voluntary short-term disability available. - An Employee Assistance Program and a benefits Customer Advocate service. - Paid time off and paid company holidays. - Company-provided equipment. - Support for professional development and training.

• Serve as a single point of contact for program specific Specialty Pharmacies (SPs), Specialty Distributors (SDs) and/or the manufacturer’s Sales Force • Responsible for reviewing, analyzing, identifying, and solving problematic issues and escalations • Provide timely and accurate reconciliation of SP and/or SD dispensing/shipping information • Builds and develops strong SP-HUB relationships, and support all activities that facilitate patient access • Identifies complex cases and triages them appropriately to the next level for support • Reviews the exceptions and restatement of SPP records • Serves as a point of escalation concerning prior authorization denials and/or appeals • Coordinates a delivery date for product, pump and supplies from the appropriate SPP to coincide with the patient's first day of titration or based on HCP/patient need

Role Description This role is critical in the financial clearance process which assists BJC hospitals enterprise wide in securing the appropriate authorization and/or Notice Of Admission (NOA) in order to prevent rescheduling the patient or risking net revenue loss. This position is required to obtain authorization on behalf of some physicians at Washington U school of medicine and BJC medical group and must maintain positive relationships. This position ensures technology is built in a way to accurately support the scripting and validation of authorization and NOA. Without the above we are limited in our collection of payment. The role represents BJC with the highest standard of customer service, compassion and performs all duties in a manner consistent with our mission, vision, values, and service standards. - Facilitates certain components of the patients' entrance into any BJC facility, including insurance validation, benefit verification, pre-certification & financial clearance. - Responsible for ensuring that the most accurate patient data is obtained and populated into the patient record, particularly authorization data and status. - This team member must possess exceptional attention to detail & maintain knowledge & competence with insurance carriers, Medicare guidelines & federal, state & accreditation agencies. Qualifications - High School Diploma or GED - 2-5 years of experience - Preferred: Associate's Degree - Preferred: 5-10 years of experience - Licenses & Certifications: CHAA Requirements - Requires a high level of attention to detail along with a high degree of accuracy. - Key components of the process include validation of the following: - Patient information - Scheduled test/surgery information - Insurance information - Ensures that the authorization detail placed in the patient’s medical record is accurate. - Expected to utilize critical thinking skills to research and resolve any mismatch in information which could involve various orders/scheduling, registration and insurance systems. - Communication is key; this position has high visibility and interaction with provider offices, insurance companies, as well as some patient interaction (typically phone calls for rescheduling appointments under the scope of the Ancillary Authorization process). - This team member must communicate in a professional manner with particular emphasis on positive and respectful interaction with patients and offices. - Ability to promote teamwork and employee engagement. - This position is part of a multidisciplinary team which provides authorization support for multiple BJC Hospitals. - May be responsible for supporting the Ancillary Authorization, Surgery Authorization, or the NOA processes within the BJC Pre-Arrival Team. - BJC has determined this is a safety-sensitive position; the ability to work in a constant state of alertness and in a safe manner is an essential function of this job. Benefits - Comprehensive medical, dental, vision, life insurance, and legal services available first day of the month after hire date. - Disability insurance paid for by BJC. - Annual 4% BJC Automatic Retirement Contribution. - 401(k) plan with BJC match. - Tuition Assistance available on first day. - BJC Institute for Learning and Development. - Health Care and Dependent Care Flexible Spending Accounts. - Paid Time Off benefit combines vacation, sick days, holidays and personal time. - Adoption assistance.