Role Description The Service Billing Administrator reviews, validates, processes, and closes service work orders to ensure accurate, timely customer billing. This role monitors daily work-in-progress (WIP), confirms billing readiness, reviews customer and equipment notes, resolves documentation gaps, and coordinates with Dispatch, Field Service, Warranty, Accounting, and other internal teams. Success in this position requires strong attention to detail, consistent follow-through, and a commitment to supporting accurate billing and responsive service for internal and external customers. - Review daily WIP and process completed work orders in accordance with department timelines and billing requirements. - Validate work orders for accuracy, completeness, and billing readiness, including customer, equipment, labor, parts, sublet, PO, signature, and supporting documentation. - Close work orders once jobs are complete and all billing information is confirmed. - Review customer and equipment notes to confirm billing instructions, portal requirements, purchase order needs, and special handling procedures. - Identify and resolve missing or inaccurate information that may delay billing, coordinating with Dispatch, Field Service, Warranty, Accounting, technicians, and other internal teams as needed. - Monitor work order status issues, including Awaiting PO, Tech Issue, and Dispatch Issue. - Add, update, and validate customer or blanket PO information required for billing. - Assist with monthly summary invoicing. - Support sublet vendor invoice processing by ensuring costs are properly coded, documented, and billed. - Communicate professionally with internal departments and customers regarding billing questions, documentation needs, invoice status, and account-specific requirements. - Maintain accurate records in ERP, service, customer portal, and related systems. - Support month-end close by ensuring completed work orders are processed accurately and on time. - Perform additional duties as assigned or as business needs dictate. - Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Qualifications - Strong attention to detail, with the ability to accurately review and validate work orders, invoices, notes, and supporting documentation. - Ability to manage multiple priorities, meet deadlines, and maintain accuracy in a fast-paced service environment. - Strong written and verbal communication skills for working with technicians, dispatchers, field service leaders, customers, vendors, and internal teams. - Ability to research billing issues, identify root causes, and follow through to resolution. - Strong organizational skills and ability to maintain complete, accurate records. - Working knowledge of service work order processes, WIP management, purchase orders, customer billing, credits, rebills, and invoice adjustments preferred. - Ability to remain professional and composed when resolving billing issues or escalated items. - Basic proficiency in Microsoft Office, Outlook, Excel, Windows, ERP systems, and customer portal applications. - Ability to work from home effectively in accordance with company policy while remaining reliable, accountable, self-motivated, and able to work independently with minimal supervision and contribute within a team environment. Preferred Qualifications - High school diploma or equivalent required. - 1–3 years of experience in billing, service administration, customer service, dispatch support, accounting support, or a related administrative role preferred. - Experience processing service work orders, invoices, purchase orders, customer portals, credits, or rebills preferred. - Experience in material handling, equipment service, field service, or a related industry preferred but not required.

Role Description Your future role at a glance: - Location: Remote, US - Facility: Ascension Living facilities - Department: Change Enablement & Organizational Readiness - Schedule: Day shift | Monday- Friday | flexibility required closer to implementation for weekends and evenings. Role to extend into March 2027 - Salary: $38.46 - $39.42 (per hour) - #LI-Remote How you'll make an impact in this role: - Serves as a critical liaison between system office strategy and local market execution, ensuring that Ministry-level decisions are effectively translated into market-specific actions. - Leading engagement efforts and conducting change impact assessments to address readiness needs and facilitate Ministry-driven changes. - Reinforcing system office communication strategies to ensure clarity and awareness across all impacted groups. - Adapting system office training plans and materials to support the successful adoption of new systems and processes. - Providing hypercare and floor support during rollouts to guide end users and resolve issues promptly. - Facilitating coordination and bidirectional feedback between the system office, change leaders, and local teams to ensure consistent and timely deployment. Qualifications - High School diploma equivalency with 2 years of cumulative experience OR Associate's degree/Bachelor's degree OR 4 years of applicable cumulative job specific experience required. Requirements - 2–5+ years of change management experience, along with 2–5 years of human resources and Oracle experience, is strongly preferred. - Proven experience working with various leadership levels within a large, matrixed organization. - Strong communication skills and professional knowledge regarding training and implementations. Benefits - Paid time off (PTO) - Various health insurance options & wellness plans - Retirement benefits including employer match plans - Long-term & short-term disability - Employee assistance programs (EAP) - Parental leave & adoption assistance - Tuition reimbursement - Ways to give back to your community

Role Description The Remote Operations Center (ROC) Operator plays an essential role in supporting KBS's around-the-clock monitoring services. This position is responsible for observing customer building systems, responding to system-generated events, coordinating service activities, and ensuring issues are addressed according to established procedures. This is a detail-oriented role in a fast-paced operations environment where consistency, communication, and adherence to process are critical. - Level 1 Operators focus on alarm monitoring, customer communications, documentation, and routine remote support activities. - Level 2 Operators leverage additional technical expertise to perform advanced diagnostics, troubleshooting, and operational decision-making. Primary Responsibilities - Monitoring & Event Management - Monitor HVAC, building automation, electrical, and related facility systems for alarms, faults, and performance exceptions. - Assess, prioritize, and respond to incoming alerts based on documented response procedures. - Identify the difference between informational notifications and critical system events. - Execute escalation protocols in accordance with customer-specific requirements. - Customer Service & Communication - Serve as a point of contact for incoming calls, emails, and service-related inquiries. - Communicate professionally and effectively with customers during active events. - Maintain detailed records of all communications and actions taken. - Work closely with internal departments and field personnel to support issue resolution. - Remote Diagnostics & Support - Access customer systems through approved remote-connectivity tools. - Review system trends, alarm history, and operational data to assist with problem identification. - Perform authorized remote tasks including schedule verification, system resets, and control-point validation. - Document troubleshooting steps, findings, and outcomes in company systems. - Service Coordination & Dispatch - Open, update, and track service requests through internal platforms. - Coordinate technician dispatch activities based on urgency, scope, and customer requirements. - Monitor open issues and provide status updates when appropriate. - Documentation & Reporting - Maintain complete, accurate, and audit-ready operational records. - Prepare reports related to system events, service activity, and monitoring performance. - Follow established response standards and documentation requirements. - Learning & Professional Development - Complete training related to building technologies, customer programs, and security procedures. - Participate in certification and skills development programs. - Support continuous improvement efforts within the monitoring center. Qualifications - High school diploma or GED equivalent. - Strong computer proficiency and ability to work across multiple software platforms simultaneously. - Excellent written and verbal communication skills. - Ability to follow established processes and escalation workflows. - Strong organizational skills and attention to detail. - Ability to remain calm and effective in high-priority situations. - Availability to work rotating schedules, including nights, weekends, and holidays. Requirements - Experience with Building Automation Systems (BAS), HVAC controls, or facility operations (Preferred for Level 2). - Previous experience in dispatch, operations centers, customer support, monitoring environments, or technical help desks (Preferred for Level 2). - Familiarity with ticketing, work order, or service management systems (Preferred for Level 2). - Basic understanding of mechanical, electrical, or controls systems (Preferred for Level 2). Benefits - Competitive hourly compensation. - Comprehensive medical benefits. - Paid time off. - 401(k) program with company matching contributions. Career Growth Opportunities KBS is committed to promoting from within whenever possible. Team members who demonstrate strong performance may have opportunities to advance into positions such as: - ROC Operator II - Remote Systems Specialist - Building Automation Support Specialist - Operations Team Lead - Monitoring & Analytics Specialist - Operations Supervisor Advancement opportunities are supported through hands-on experience, structured training, and ongoing professional development.

Role Description We're looking for a Medical Billing Specialist who is detail-oriented, proactive, and eager to grow within a dynamic healthcare organization. You'll play a key role in ensuring the accuracy, efficiency, and compliance of our revenue cycle operations. What You'll Do - Claims Management & Payment Posting - Monitor and follow up on outstanding insurance claims. - Submit required documentation for claim processing. - Communicate with payers to resolve delays or address denied claims. - Handle insurance-related inquiries promptly and professionally. - Investigate and resolve rejections, denials, and unpaid accounts; report trends to management. - Accurately post insurance and patient payments. - Manage accounts receivable to ensure timely reimbursement. - Document account activity and maintain thorough, organized notes. - Navigate multiple billing systems and payer portals efficiently. - Maintain a solid understanding of revenue cycle metrics and workflows. - Collaborate with cross-functional teams to meet performance goals. - Support special projects and assist with other tasks as needed. - Process credit balances by issuing refunds or adjustments as appropriate. - Compliance & Documentation - Ensure adherence to federal, state, and internal billing regulations. - Maintain accurate records in compliance with HIPAA and confidentiality standards. - Collaboration & Continuous Improvement - Report discrepancies, admission errors, and coding issues to relevant teams. - Contribute to team initiatives and process improvement efforts. Qualifications - Minimum 5 years of medical billing experience in the U.S. healthcare market. - Strong understanding of U.S. insurance payers and reimbursement workflows. - Familiarity with medical billing software and payer portals. - Experience with Claim MD or similar platforms is a plus. Requirements - Strong attention to detail and problem-solving skills. - Excellent communication and follow-up abilities. - A proactive, organized approach to managing multiple priorities. - Desire to grow and make an impact in a fast-paced environment.