• Manage client service tickets, ensuring timely resolution or proper escalation • Assisting in the phone queue to handle client calls during part of your day, or as needed during high call volume surges • Maintain accurate ticket records using service management software (e.g., ConnectWise Manage) • Troubleshoot and resolve client issues, conducting root-cause analysis for recurring problems • Perform software upgrades and address system gaps or process issues • Create, update and maintain accurate client documentation • Identify and communicate infrastructure improvements and security concerns • Coach and mentor fellow Ntivians to enhance performance and support professional development • Adhere to industry best practices and ensure compliance with security and operational standards • Assist with additional duties to support team goals

• Service, diagnose, repair, install, and maintain commercial HVAC/R systems • Identify system failures and recommend repair or replacement • Perform work efficiently and in compliance with industry, safety, and company standards • Maintain clean and organized work areas, company vehicle, and service documentation • Communicate clearly and professionally with customers, dispatch, and team members • Travel as required

• Perform assembly and integration of spacecraft components, subsystems, and harnesses according to engineering documentation and procedures. • Execute functional tests , electrical checks, and mechanical verifications on flight hardware. • Support environmental testing activities, including vibration, thermal‑vacuum, and EMC campaigns. • Carry out harness installation , routing, and termination with high‑reliability standards. • Work with engineers to identify, troubleshoot, and resolve integration issues during AIT phases. • Maintain cleanroom discipline , ensuring proper handling of sensitive spacecraft hardware. • Complete test logs, integration reports, and non‑conformance documentation with accuracy and attention to detail. • Operate test equipment such as multimeters, oscilloscopes, torque tools, crimping tools, and specialised AIT fixtures. • Support mechanical assembly tasks , including bracket installation, fastener torquing, and structural integration. • Follow strict ECSS‑style procedures , safety protocols, and quality standards throughout all AIT activities. • Collaborate with electrical, mechanical, and systems engineering teams to ensure smooth integration workflows. • Contribute to continuous improvement of AIT processes, tooling, and documentation.

• Review technical/program documents and applications • Perform environmental calculations based on provided methodologies • Properly collect, label, and ship samples from job sites to laboratories for further testing and analysis • Maintain and operate equipment according to manufacturer guidelines • Document field observations and submit timely reports on field status • Effectively communicate with field supervisors, project managers, and community stakeholders • Adhere to safety protocols and regulations • Exhibit flexibility in project timelines, schedules, and field conditions • Operate motor non-CDL vehicles for the transport of field personnel and equipment