• Handle high call volumes and communicate professionally with patients, provider offices, and insurance companies. • Schedule and pre-register outpatient procedures. • Obtain and verify insurance, demographic, and clinical information. • Follow compliance and authorization requirements. • Maintain confidentiality and follow HIPAA guidelines.

• Atender llamadas entrantes y realizar llamadas salientes de manera profesional. • Mantener comunicación constante con asociados y clientes para evaluar el servicio. • Servir como enlace entre asociados y el Office Manager. • Gestionar y mantener la agenda de entrevistas y reuniones, asegurando confirmaciones oportunas. • Coordinar logística de entrevistas (reservas de salas, reuniones virtuales, materiales). • Apoyar procesos de reclutamiento, contrataciones, orientaciones y acciones disciplinarias. • Ajustar la agenda según cambios o conflictos. • Coordinar entrevistas, evaluaciones y reuniones de seguimiento. • Apoyar esfuerzos de ventas, marketing y relaciones públicas. • Realizar tareas de nómina (verificación de hojas de tiempo, registros telefónicos, ingreso de datos). • Mantener documentación actualizada de registros laborales y expedientes de personal. • Cumplir funciones de on-call coordinator cuando sea necesario. • Apoyar en tareas generales de oficina y funciones administrativas.

• Answer incoming calls promptly, providing excellent customer service and accurate information about clinic services. • Schedule medical, dental, and behavioral health appointments by assessing service type, provider, urgency, and appointment details. • Collect and verify patient demographic, identity, insurance, and other required information; provide instructions such as fasting or documentation needs. • Manage scheduling tasks, including referrals, rescheduling due to provider changes, and outreach to patients from reports or staff requests. • Maintain a professional and organized workstation while supporting additional duties as assigned.

• Construct daily vehicle routes for safe productive passenger pick-ups and drop-off’s in a transit/paratransit environment. • Analyze historical route information, reviews travel patterns, scheduling efficiencies, improved timelines and overall performance to ensure quality service. • Analyze and adjust system routing parameters, as needed, for scheduling efficiencies. • Communicate effectively with management as it pertains to strategic objectives. • Organize and conduct activities to assure safe, cost-effective, on-time operating performance. • Tracks and reports adherence to run cut structure and communicates issue to management.