CareTalk Health is a fast-growing telehealth organization that delivers high-quality virtual care at scale. This role offers the opportunity to shape contractor operations, influence performance outcomes, and support innovative care models across a nationwide clinical workforce. CareTalk Health is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. California applicants: Please review our California Applicant Privacy Notice at Collection before applying. The notice explains the categories of personal information we collect, how we use and retain it, whether we sell or share it, and your privacy rights under California law: California Privacy Notice
Healthcare Call Center Supervisor
Location
United States
Posted
5 days ago
Salary
$40 / hour
Seniority
Mid Level
No structured requirement data.
Job Description
Healthcare Call Center Supervisor
CareTalk Health
Role Description CareTalk Health is seeking a Healthcare Call Center Supervisor to oversee a fully-remote workforce supporting virtual telehealth visits. This role is responsible for day-to-day operational execution across providers, nurses, and clinical support employees and contractors, ensuring consistent visit flow, strong performance against KPIs, and a high-quality patient experience. This is a highly visible role that partners closely with Clinical Operations, Quality, Workforce Management, and Training to support a scalable, high-volume telehealth model. The standard schedule for this role is Monday through Friday, 8:00 AM – 5:00 PM EST. In addition, there will be some Saturdays as needed, with most Saturdays expected to be every other week from 9:00 AM – 5:00 PM EST. This position also requires a degree of schedule flexibility. At times, the Supervisor will need to monitor and support observed evening shifts, which may include coverage or oversight during 10:00 AM – 6:00 PM EST or 11:00 AM – 7:00 PM EST hours, as operational needs dictate. Qualifications - 3+ years of supervisory experience in a call center or contact center environment with Healthcare background such as a Registered Nurse (RN) or other clinical training. - 2+ years supporting telehealth or healthcare appointment operations. - Strong track record driving performance through KPIs, coaching, and accountability. - Comfortable reviewing cases, conducting audits, and delivering direct, constructive feedback. - Working knowledge of HIPAA and healthcare service standards. - Experience with contact center and clinical systems (call recording, QA tools, dashboards, EHR/EMR platforms). Requirements - Experience in high-volume healthcare, virtual care, urgent care, or provider services. - Experience supervising or managing contractor or contingent workforces. - Familiarity with workforce management concepts (coverage, adherence, occupancy). - Experience with quality monitoring programs and calibration. Technical Requirements - Computer: Windows or Apple Computer ONLY (NO Chromebooks, Linux Machines, or Smartphones). Must have at least Windows 10 or MacOS 13. - Headphones: Wired headphones required for optimal audio quality. - Internet Speed: Meet minimum internet speed requirements (50 MBPS download speed and 20 MBPS upload speed), with a wired connection to the router. Must have an ethernet cable connecting computer directly into router. - Browser and System: Use Google Chrome with Amazon Workspaces (regardless of computer type). - Video Capability Required: Required for video calls. (Webcam) Laptops will come with a built-in webcam which is fine. If it doesn’t you’ll need to get one. - Recommended Equipment: A second monitor is suggested for laptop users; dual monitors for PC users. Benefits CareTalk Health is a fast-growing telehealth organization that delivers high-quality virtual care at scale. This role offers the opportunity to shape contractor operations, influence performance outcomes, and support innovative care models across a nationwide clinical workforce. CareTalk Health is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. California applicants: Please review our California Applicant Privacy Notice at Collection before applying. The notice explains the categories of personal information we collect, how we use and retain it, whether we sell or share it, and your privacy rights under California law: California Privacy Notice .
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