Customer Service Representative

Location

EAT (UTC+3)

Posted

45 days ago

Salary

0

Seniority

Mid Level

No structured requirement data.

Job Description

Customer Service Representative

Remote Insurance

Role Description This is a remote position. We are currently seeking an experienced Customer Service Representative or office manager to join our dynamic team assisting Insurance Agencies in their Customer Service Department. The Virtual Assistant acting as a CSR or Office manager will be responsible for: - Confirming data, cross-referencing, and verifications - Email correspondence - Delivering exceptional personalized customer service via phone and email The ideal candidate will possess: - Outstanding communication, organizational, and prioritization skills - Meticulous attention to detail - Capability of managing multiple tasks simultaneously - Ability to perform well under pressure - Effectiveness in a team environment - Strong willingness to learn new processes and software systems - Above-average computer literacy NO PRIOR INSURANCE KNOWLEDGE REQUIRED. Qualifications - Must be well spoken and fluent in English with the ability to liaise with international clients - Extreme attention to detail and accuracy - Excellent computer skills in order to navigate a variety of software systems - Excellent data entry and typing skills - Customer service oriented (positive, helpful, patient, responsive, and empathic) - Ability to multi-task - Must have a Fiber line (50mbps preferable) - Must be willing to work US hours - Must have loadshedding provisions - Must have a laptop/computer (not customized) with Windows 11 operating system Requirements - Assist and support an Insurance Agency in their Customer Service Department via email and phone - Confirming data and cross-referencing to ensure that crucially important data is accurate - Verification of information - Pre-and post-sale administration of personal and commercial insurance policies - Accurately document and process customer information into various software systems - Learn and follow all required scripts, policies, and procedures - Comply with requirements surrounding confidential and personal information - Obtain and capture information accurately, followed by submitting information to the necessary recipients - General administrative duties - Answer and manage inbound and outbound customer calls in a professional and courteous manner - Assist customers with inquiries, issue resolution, and order processing - Maintain and update customer information in the CRM system - Perform general administrative tasks, including data entry, documentation, and follow-ups - Collaborate with other team members to ensure excellent customer service - Adhere to company policies and procedures to maintain service quality standards Benefits - Competitive salary based on experience - Opportunities for career growth and development - Training will be provided by a licensed agent - Support will be provided by a dedicated VA Support specialist

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