• Support enterprise-wide process standardization by documenting workflows across all business units • Partner with cross-functional teams and Subject Matter Experts (SMEs) • Convert informal processes and tribal knowledge into structured documentation • Develop Standard Operating Procedures (SOPs), process maps, workflows, checklists, and playbooks • Organize, maintain, and update the knowledge repository for accurate and easy user access • Build and maintain a centralized documentation repository (SharePoint, Confluence, or similar) • Engage with teams to identify process gaps, redundancies, and inconsistencies • Regularly review and update documentation for accuracy and relevance • Train teams on how to access and use the documentation repository